Barnett CrossbowsReviews of barnettcrossbows.com

Customer service absolutely sucks. Can’t get anyone to answer the phone or call me back.

A company that doesn’t respond to your emails or answer the phone after taking your money is total garbage. I guess I’ll have to get my bank involved to get the money refunded.

DO NOT BUY BARNETT CROSSBOWS! I bought a Barnett Blackcat Crossbow in July and was really excited when I received it. I read the reviews before the purchase and at the time it had great reviews. But I didn't even get 10 shots in before one of the limbs broke. I have sent countless emails and have sat on the phone waiting for a representative for hours at a time. To no avail I have had no success with getting parts to repair, exchange, or even a refund. I had the bow less then a month before it broke. If I could give this company a negative 10 I would. Shame on you Barnett for cheating people of their hard earned money on a crap product.

If I could give this company a zero I would. I bought a Barnett Assault 350 crossbow back in October. The quiver broke immediately. I called them and was told a replacement would be sent out immediately. Here it is December and still no replacement part. Spoke to another person in November who assured me it was being sent. That was a joke. Also sent an email with no response. Have tried calling several other times the waiting times are ridiculously long so I tried the call back feature. Still no call back. Had I read the reviews prior to this I never would have purchased a Barnett product.

Should have read the other reviews first. Ordered a Whitetail Hunter Pro package. Upon opening the box I found that a crank handle had never been shipped. The retailer that I ordered from does not handle these parts and gave me the phone number to Barnett. They also indicated that they had had several other calls like mine. I called Barnett as soon as they opened. Of course I entered an automated system that gave me the option to get an automatic call back. Eight hours later and never a call. Thankfully I had no trouble with the retailer processing a return.

Shallow cam groove. Have to restring so often so as to be an unviable product. Then I bought a Ravin R29X. Deep cam groove. Problem solved. The 2 salesman I spoke to at Bass Pro Suwanee said they both tell everyone to not buy Barnett because of their shallow cam groove.

BUYER BEWARE!!! Please think twice before you purchase your crossbow from this company. They will not stand behind their product....I had done my research before purchasing a crossbow and decided to purchase a Barnett Ghost, as at that time the reviews were favorable. I truly enjoyed this crossbow until this year when one of the limbs cracked and the cams bent. I immediately emailed Barnett customer service to find out how I would go about purchasing new limbs and cams.. They never returned any of my 5 emails. So I took my crossbow to a local dealer in town who said this should be easy as the bow is just over 6 yrs old and parts should be available. They were able to contact Barnett customer service, and where quite shocked when they were told there are NO REPLACEMENT parts available. Our dealer said he was concerned as the bows he deals with are obligated to carry/offer replacement parts for 10 years. They were once again told ...I am sorry but we don't carry the replacement parts. This was not a "Cheap" bargain basement purchase and I expected this to last as long as any of my compound bows. I was not expecting something for free and was fully prepared to purchase these items. I know that Plano purchased Barnett and that seems to be when the horrible customer/product service began and I will make sure everyone I know is aware of the horrible service.

Don't buy from this company....they will not stand behind their product....I had a piece break on the first shot...called the company & spoke with a rep...he was to ship out the part....never got it...I have held on the line 5 times over 45 minutes each time & no one answers....I have emailed and got no response that way either...I went through the whole bow season with a broken crossbow