BarnaklReviews of barnakl.com

I ordered these with high hopes. They did absolutely nothing. I’ve emailed and called. They said they called me back, yet with a half a ring, even while holding my phone, there was no chance to answer. I want to return these for a refund. There was no chance”subscription” button at checkout, yet because they refuse to reach out to me, I wouldn’t put it past them to try and scam me out of more money. Don’t waste your money. 8-17-26 I did send you an update. You refunded my purchase. Thank you for that. I still cannot recommend your product.

The customer service is extremely fast and incredibly friendly. Simply because the product didn't work for my household doesn't mean I'm not looking forward to future products!

I purchased their Pet Fresh Pro series in March, because of the cold winter didn't I didn't have them installed until June. They didn't work for me and when I called the company I was told that I missed the return window. But after speaking with their customer service rep, and explaining my situation, they refunded my entire purchase. This is s company with heart.

Current Trustpilot Score at Time of Writing: 2.3/5 ("Poor") July 2026 I ordered the Barnakl Ultra Fresh Pro Ecosystem Starter Kit plus made an additional purchase of the 5-Room Filter Bundle on June 3, 2026. One-time purchase, $252.46 total. What followed was a 20-day exercise in frustration that could have been avoided with basic clear communication. What went right: The product concept is sound and I eventually received all the components. A human reviewer finally confirmed (after I sent 16 proof photos across 8+ emails) that the baseplates were integrated into the magnetic shells I'd already received, and the templates were folded into the bottom of those boxes. What went wrong — almost everything else: The Barnakl website shows a clean green Ultra Fresh Pro Ecosystem Starter Kit Box containing baseplates, templates, instructions, magnetic shells, and filters. At checkout you are informed that a set of "Upgrade Shells" are included with your order and will ship separately. What actually arrived: multiple mylar bags, crushed small boxes, a loose telescoping Krane tool with zero protective packaging of its own, instead they combined the 5-Room Filter Bundle and shoved those filters into a bag with the loose Krane Tool, and finally a single pack of filters masquerading as a "replacement order." No green box. No instructions. No templates. No clear labeling. Barnakl repeats "the Pro Series may ship in multiple shipments" constantly — but never explains what that actually means for you as a buyer. They use multiple shipping partners for the same order (USPS, GOFO/Aftership contractors in unmarked vehicles). The shipping confirmation email telling you what's in each package does not match what actually shows up at your door. Customer support was the real letdown. After being greeted by the bot Amanda, Live chat agent Angelica joined twice, greeted me warmly, then disappeared — both times. Chat timestamps are hidden until after your order is delivered, so you can't hold anyone accountable during the process. Phone calls to their hard-to-find support line went unanswered. After 20+ days, 6+ emails with 16 proof photos, 2+ calls, and multiple chat sessions, I received a generic functional apology bundled with a review request — no sincerity, no true accountability. This, however, is not a scam. It's a company with a decent product concept but haphazard fulfillment, misleading website presentation, and a support system that seems designed to wear you down rather than help you. What Barnakl needs to fix (and it wouldn't be hard): Show what customers will actually receive — not a green box that doesn't exist in shipping Match shipping confirmation emails to actual package contents Stop hiding chat timestamps until post-delivery Answer your phones, return your messages, publish real hours, and hire some assistance, not just "keep it breezy around here". Train support staff to stay in conversations, not vanish mid-chat helping other customers, then not returning, but ghosting. Bottom line: Trustpilot currently shows Barnakl at 2.3/5 ("Poor") as of this review. Based on my experience, that score is accurate. The product may work once my caretaker and I are able to install it, but the buying experience was exhausting, confusing, and unnecessarily adversarial. Changes would need to be implemented before I shopped here again, even for refills.

The product itself was fine BUT THEY WILL SIGN YOU UP FOR RECURRING PURCHASES WITH NO 👎 INFORMATION AT FIRST ORDER AND THE LINK TO MANAGE IN THE EMAILS DON'T WORK. They also change the order cost + shipping fees on your second order & there is no link to manage any subscriptions on their website.

We are a large military family, 8 of us total, and out of our 6 children, we have several with special medical needs. Over the past year since we have been using the fan filters, our son with an immune deficiency and lung disease has had the most stable year of his 10 years. So to review the product, I am SOLD on that alone! We also run an animal rescue, and have lots of various fur babies, the freshness in the home is real! This past week I have had some amazing experience with their customer service side. Our reoccurring order came up, and in our current family situation, we are moving abruptly to help family, and I needed to alter the order. They went above and beyond to not only take the time to write back a heartfelt email, but help me with the order. Seriously appreciate the product, and the customer service. What an amazing experience with an awesome company! Thank you!!

so has anybody ever cleaned their freaking ceiling fan before you’re gonna get dust? You’re gonna get pet hair you’re gonna get whatever’s in your house by putting that up there it’s gonna collect on that this is not rocket scientist people this is not a machine you could put adust cloth up there and you’re gonna get dust all over it. Another person trying to make $1 million off of people being stupid and believing this stuff OMG.

BUYER BEWARE! You are signed up for a subscription without clear information that they will do so. Customer support is non existent so it is difficult to return or cancel the subscription. The BBB has many complaints so Im not sure why TV stations are still advertising this product. There's no evidence that it actually works and 'cleans the air'...it does collect dust, but you don't need this product for dust collection, it will collect dust on the ceiling fan blade itself! Also, the adhesive is very hard to get off. DON'T PURCHASE!!!!