Liz
Thank You
Thank You and wish nothing but the best.
Response from Barkley SquareApr 20, 2023
Liz , Thank you for your response and sharing your thoughts. I'm very sorry you were not happy with Charlie's groom and the pricing. I'm baffled at what this sand like substance that was left on both Charlie and your son in laws backs. Our products are top of the line, no chemicals, nothing but pure product. I will be talking to Jay and looking at his notes to see if we can figure out what that might have been. We secure our sweet pups on a lead short enough that they can't get hurt, long enough that they can sit or lay down. We have cameras on our pets so that they can be watched should we need to go into the back. We do not crate our clients, offering them a soft bed or couch is what we prefer ( and I think they do too) We love all our clients and would never disrespect them but pulling a stunt like raising the price so high that they wouldn't come back Our fees reflect our professionalism, our no cage environment, our quality products, our groomers expertise, the one on one service your pet gets, the pets environment, and best of all the time we spend making sure your sweet pets are calm, comfortable and confident. I'm happy to look at your bill to make sure we didn't make any mistakes. We truly enjoyed meeting you and Charlie and want only the best for you both. Tailwags, K