Barefoot SpasReviews of barefootspas.com

Why did it take more than 3 weeks to get my order of spa shock? I ordered off the web site and called after 10 days. It was told it would go out that day and it took another 10 plus days. This is the second order I have done from the website. Last oder was spa filter which I have to do as it is a special size. It also took over 2 weeks.

I bought a spa about 15 months ago. The purchasing experience was great. Less than a year later I sent pictures of my head/neck rests because they are peeling and flaking and falling apart. They claim it is because of improper chemicals and refused to send me new head rests. BTW, the barefoot spa I have is supposed to be a chemical free system. So, I stopped that fight and ordered new head/neck rests from the website. On the website, only the small was labeled as out of stock. I am more than 30 days since the order has been placed and still have not received my order. The company has not reached out to me at all to tell me that the head rests are not in stock and waiting on shipment from the manufacturer. I called again and the customer service lady was very rude and not willing to help when I asked for consideration for their delays. She actually hung up on me and could care less to help me out other than telling me that they are on order and there is no ETA for them at the warehouse. I am no trying to seek formal consideration for their delays and lack of professionalism.

2nd time I ordered the shock and the lids were off and lost shock. This shipment 2 of the lids came off and lost the shock. I sent an email to customer service and to the order e-mail and never heard back. I even stated that the UPS driver marked the shipment as spilled contents.

Very unhappy with this purchase. Within months of delivery the low pump kept locking up. When it would not release they sent a technician who replaced the spa pack. We purchased in March 23, spa pack took a month to get and was finally replaced in August 23. Same issue started occurring in March of 24. Locked up completely in May and was told by customer service that it would be $150 to send tech out and that the part was no longer covered even though their warranty states 5 years on electrical equipment. Was told parts only covered for a year. This replaced part didn't even last a year. This is my 6th hot tub and my husband and I both DEEPLY regret this purchase. Worst hot tub EVER!!!!

It took 3 weeks to get my products!!

I ordered two products from barefoot spas. I had to reach out to them to see when the items were going to be shipped. Had been a while since I ordered the two products and my account was charged immediately but shipment had not occurred. I emailed to see when barefoot spas was going to mail my package. To date I still have not gotten a response. Finally I received a shipment notice that both items were being shipped. When the package arrived, there was only one of the items ordered. I have called barefoot spas customer service number, which no one answered. I left a message on the recording with my order number, name, phone number and the reason for calling. To date I have not received a return call nor have I received my other product that has been paid for.

Only got 2 of the items I ordered - two weeks after I placed the Oder - the other is on back order

I ordered a renewal of spa chemicals and after a month of sitting with simply an order confirmation, I received no shipping notification. I had to reach out to customer service, only to find that half the order was out of stock. I currently have paid in full and received only half my order that I had to track down. Normally it's best practice if an item is out of stock to notify the customer that their delivery will be late or offer an alternative. This isn't the first time I've been disappointed with this company though.