Barefoot SpasReviews of barefootspas.com

I’ve spent 3 years trying to get Barefoot Spas to honor their 5-year warranty. They acknowledged the issue, sent me the part, and expected me to install it—completely ignoring their responsibility. It’s unfortunate that I now have to take legal action over something that could’ve been easily resolved. Very disappointing experience.

Still haven't received my order and no communication from the company.

I and my wife attended one of those "Hot tub clearance events" at our local convention center in late 2023. We were looking for a new home and knew we wanted a hot tub in whatever home we purchased. We explained to the salesman (Jason Hawn) that we did not want to reserve anytime at that time because we have not even found a home at that time. He assured me that by putting down a $100 deposit that it would be fully refundable IF we did not find a home that could accommodate a tub. Well, 1 1/2 years later - our new home could not accommodate a tub and Barefoot Spas (Mgr.- April) said that in the fine print of the contract that deposits are nonrefundable. Mr. Hawn is no longer with the company as well. So my best advice is to NOT put down ANY deposit on a Barefoot spa

I purchase supplies from Barefoot Spas every few months to use in our hot tub, that we also purchased from Barefoot Spas. One of the items I purchase is a threaded filter and usually I will buy more than one filter at a time to have a back up. In November I replaced the filter that I had purchased from Barefoot Spas with the another one I purchased from Barefoot Spas. The blue plastic around the top of the filter was breaking off and getting in my hot tub. Also the motor started sounding sluggish and it was making the pump pulse. I took it out and contacted Barefoot Spas and was told since it had been more than 30 days since I purchased it and it was no longer in “new” condition that they could not send me another one at no charge. My question is how would I have know it was defective unless I actually put it in the hot tub and ran the hot tub? Also the new filter I purchased from Barefoot after this incident was a different name brand so it seems to me that I probably wasn’t the only one that had filed a complaint. So be aware that any item you purchase from them, if it is used, it CAN NOT be returned! Personally I think this is very poor customer service and especially since I have purchased numerous items from them, including the hot tub, over the past few years!

Well here it is December 28th and still no hot tub that we ordered on Octobe13th. Call Barefoot Spas was told 3 to 4 weeks then told 30 to 60 days. Keep getting run around about when it will be ready for delivery. So I guess we will get it sometime in the year 2025 instead of2024. If it was not for the fact that we can not get are money back, I would tell them to keep there tub and go some where else. Any way I am not happy at all with this company. Please buy. elsewhere.

deep disappointment with the recent installation and subsequent performance of the exterior cabinet after not being provided with any guidance on suitable installation locations. within just two weeks of installation, and even before the onset of summer weather, the exterior cabinet siding melted and warped significantly. this has compromised the insulation, as the cabinet is no longer flush, allowing air to flow underneath and creating spaces where animals can nest. instead of a centerpiece, the appearance of the hot tub is now severely detracting from the aesthetic of recently designed backyard, turning it into an eyesore. despite spending a considerable amount of money on this product, it is lacking in quality and durability. it took over six months of follow-up before the warranty claim was denied by the company, indicating the level of commitment to customer satisfaction. employees working with you leave the company, and you get no response to repeated emails or voicemails to their customer support address and phone number. additionally, “low” chlorine levels indicated by the test strips are effectively zero, relying on assurances that ozone is sanitizing the water. expect very high electrical usage no matter what salesperson says (monthly bill doubled)

Company makes a nice hot tub but beware if anything under warranty goes wrong. In less than 3 years of ownership we have had the ozonator go bad twice. First time took a herculean effort to finally get them to respond and honor the warranty and fix the problem. Second time I attempted to contact for a second failure for a month and a half and they never responded to either phone calls or emails. Maybe they went out of business but their website is still up and running. Finally went out and got a reputable company to replace and repair the item at a cost of over 800 dollars paid for by me. Never use this company, eventually you will get screwed. If I could give them a zero star rating I would have done so but beware of this company they don't care about the customer.

I contacted barefoot spa about the shell that is cracking. I got Ebony who almost immediately started yelling at me telling me I didn't understand the warranty, that they actually don't cover the shell for 7 years it has to come to you cracked. I tried to explain that this was a manufacturing defect because it was cracked all the way around the jacuzzi, not just one spot. She puts me on hold only to come back repeating that I think I understand the warranty but I do not. I ask ro be transferred to another representative and she tells me she is the only person in the building, she then hangs up on me. Terrible customer service, they do not stand by what their warranty states and them yell at you when you read to them their own warranty. Ebony is the worst customer service representative I have ever talked to. Buyer beware and if you happen to talk with an Ebony at this company know that she will start raising her voice then call you stupid then proceed to yell at you and hang up when she can't answer your questions.