302 FoundReviews of barclaycardus.com

I had Barclay card US for soo long and as time goes, I really feel they are lacking on communication skills, as nice as these people are, they are simply not proficient enough, even the managers. Getting frustrated on a major issue i had that seems to stall...they are outsourcing their customer service, and you feel like you are dealing with tourist agents from Asia...

This is comparable to loan sharking. Find a better bank!

One of the worst credit card companies I have ever dealt with. I was out of state and didn't have my card I accidentally left it at a Walmart in North Carolina while traveling and somebody ordered $1,700 worth of items from a company I didn't even know of. I contacted Barclay to file fraud charges because the charge was made while I was in Pennsylvania and the charge was made in South Carolina. I made a charge the day I called to file fraud charges on my father's card to show we were in Pennsylvania. They filed it as fraud than a week later while I was still in Pennsylvania they put the charge back on my card I didn't have and said the company provided proof of delivery. I asked to see it and it was a picture of somebody's door but not mine. They didn't seem to care so I ended up paying $1,700 for charges I did not make. The company is a scam and totally pathetic. My father has had a card through them for almost 20 years and they screwed us on a charge they know we did not make because they replaced my card knowing it was missing. I have several credit cards and I've never had any one of them Tell me a charge was valid because of a picture of a package in front of a door that wasn't mine. The door was not mine the number wasn't mine and neither was the package. Never again.

As of Oct. 24, '23 Barclay has 928 reviews and 1,149 ratings and gets 1 1/2 stars on Consumeraffairs.com. My experience is similar to many other reviews there. Offers Barclay doesn't honor, deception, lies and stalling is the norm. I do not understand how this company remains in business and avoids legal prosecution. I have tons of detailed notes I kept but here are the highlights. My wife and I each have our own Barclay card to accumulate American Airline miles. She received Barclay offer to spend a certain amount on the card over a three-month period and receive additional points/miles for doing so. They did not make that offer to me. Is that legal or even important? I'll show why in a bit. We started using only her card to reach the monthly award spending amount when her card started to be rejected. It took a while but we discovered the limit on her card was lower than the amount the award required to be reached. We called Barclay and they raised the limit on her card but this took 14 days during which no purchases could be made causing us not to be able to meet the requirements in month one of the three month offer. After 6 calls with Barclay agents/mgrs, I was told it was their mistake and they would reset the system to resolve the matter and we should continue to use the card to satisfy the requirements for the next 2 months. I was an idiot to fall for that. We continued to spend over the next 2 months to double and triple of what was required to satisfy the offer and expected the points/miles to be posted to the account. To get to the point, I have spoken 15 times to 15 different agents/managers about when and where are the points and today they finally tell me what I should have known. They claim we did not qualify since we did not meet the requirement for the first month. This is in spite of the fact I documented 2 conversations when I was told we would get the award. It's obvious their aim was to get us to spend money using their card with no intent of fulfilling the offer. Why would they make an offer to spend a certain amount to a card holder whose card could not reach the amount and not make the offer to someone (me) who had a card that could satisfy the requirement? Why would they say they had fixed the problem and tell us to continue to spend on the card when they had no intention of fulfilling their offer? The amount of times Barclay moved the goal posts (changed their story or reasoning) is staggering and would take up much more space than I’m sure anyone wants to read. One Barclay agent told me if I didn’t have the resources to spend, then I should have never taken the offer. HUH? Barclay even had the audacity to say we would be put on a list and they would contact us about future offers of this type.!!!!! Folks, these guys really think we're stupid. Considering the number of people who still give Barclay business, I'm sure they feel like they can get away with anything.

Trying to apply for a Barclay's Jet Blue credit card. During review process, received a letter in the mail requesting copy of driver's license and social security card be sent in the MAIL. Who sends that information in the mail. The letter from Barclays had not phone number or contact information except a PO Box. I sent a letter to that address asking for a secure link over which to send the requested information. Never heard back. Called four (4) different numbers at Barclays to try to get a link over which I could complete the application. Nobody at any of those numbers (if you could get a person to actually respond) could help me and just suggested another number to call.

Lied about a dispute. They sent a letter stating they called me 2 times for additional information. On both those occasions they called about 5:30AM PST and I still picked up. When I answered they (Rep or Robo?) hung up without saying anything. I assume so they could just close out the dispute for Audible.com without having to put forth any effort.

Over two and a half hours on the chat service trying to resolve and raise a coplaint about the service I have received and still nothing done

Rewards points modified to suit them, even retroactive on previous purchases, cutting my relationship with this card today.