Jim G.
Customer Service stepped it up after a bit of whining on my part.
After some back and forth with Customer service. They have helped me process my return, even though it was outside of their original return window (which is too short, but is clearly published.) I appreciate their efforts and helping me make this purchase "RIGHT". Customers should note that their "sizing" runs small and is not in line with normal US size expectations. But there are sizing tools on their site that should be carefully evaluated, prior to ordering.
Response from BarabasApr 21, 2026
We apologize for the inconvenience you have experienced with your order. As discussed in our email correspondence, we initially informed you of our 14-day return policy, and we noted that your package was delivered 66 days ago. However, we understood that your situation was different, as you mentioned you were away on vacation. Because of this, we requested special approval for your return authorization. Once it was approved, we promptly sent you the instructions for returning the items for an exchange. We hope this resolution meets your expectations and satisfies your request.