Banner HealthReviews of bannerhealth.com

These people suck so bad it’s crazy

Over the past week I spent hours on hold (or giving a call back number so that someone would call--which didn't happen) trying to get information about why Banner Home Health shows that my 74 year old husband does not have an account after nearly two years paying a monthly bill for at home supplemental oxygen. Nothing has changed, i.e., insurance is still the same, the equipment he needs is still the same--but the online portal shows there's no account. I've spoken to three different people in customer "service" who don't have an answer. The last person said they will "escalate" this to management and if they haven't called back within two weeks I should call them. I'm beyond frustrated. I'm just trying to do the right thing by paying the bill to ensure that my husband continues to have access to the oxygen concentrator that keeps him alive.

Let’s start with no employee introduction or identification verification from healthcare providers to patient or to verify patient, there was NONE! The egregious HIPPA violations, literally one after another after another, zero patient privacy. I went in for what I thought was possible foot fractures and have never had or experienced such twisting, pulling and prodding during an xray much less a foot xray. (I used to work in an excellent hospital in Diagnostic Imaging, although they did not know that.) After what I believe to be possible false readings due to someone coming up and asking me if I had come in for something totally different with a different name, I was sent to Ultrasound for possible clot. One leg was examined by a student who go kept acting as though she had found something, leaving the room several times to bring in several different techs to examine her findings which were negative I guess, according to the techs. After waiting for an hour to be taken back to the hallway I was in, I was asked if I knew where I came from and where I should’ve returning to. Once making it back to the hallway I could see the results were in but waited two hours to be told, “ Everything was negative and they were passing the buck. To follow up with some other doctors.” I said I’m in pain and had requested blood work to which I was asked, “ What are you wanting us to find?” By the doctor the one and only time I saw her, although she is not the doctor on my one discharge paper that has no results listed, not even a bp or temp. As a new patient and new to the area, I was not asked about ANY previous health issues nor was I asked about any medications prior to being handed ibuprofen and two norco pills. In the hallways there were dozens of healthcare providers and students just hanging out together, laughing, complaining and being loud. It was like a party while there were extremely sick people around. I have never seen such medical negligence in my life!

If you want to get your blood pressure up, try to call Banner on the phone to initiate service as a new patient or to communicate with any of their providers. Their firewall to prevent communication only frustrates! If you have a choice, go anywhere else!

Depressing to read the other reviews here, not only the people who had suffered due to this company but the people who have experienced the same issue I have. I've been receiving information about patients of this company despite not being a US citizen and not being at all related to any of them. I reached out to their privacy department who have told me that they don't see any issues and that they will continue to send sensitive information to me despite being told I am not the intended recipient.

No way of contacting them by email, and as I'm not in US I can't phone them. Round in circles on chatbot with no way of talking to an agent. Dreadful They have breached customer confidentiality by sending me personal medical details of one of their customers. I have no way of resolving this.

I took my wife to Urgent Care Banner for an excruciating earache and was told they only take patients with an appointment. Why do they have the name "Urgent" when you have to make an appointment and are told they have an appointment open for the next day. What a joke for medical services.

My husband is 75 with serious heart related issues. He need try stay calm. He also is very sick with other issues. They put him in a room fixed for one but 2 beds. One tv one remote one phone but 2 people. So at 11 pm they brought in a violent screaming cussing man put him in the room with my husband.The man had to be tied and howled all night yelling. My poor husband so sick and was in great fear for his safety all night. I got my husband moved complained next day. This is elderly abuse. I will be filing a formal complaint and inform his insurance. I tryed calling house supervisor only to get the run around.