Banner HealthReviews of bannerhealth.com

banner system is the worst health system poor patient care they need to leave arizona and go back from they are from

I was hospitalized at a Banner Health facility in Fort Collins, Colorado because my Kaiser insurance plan does not have an in-network hospital within 60 miles of my location. The day after my admission, while I was still recovering, sedated, and receiving pain medication, a Banner billing representative came to my hospital room and asked me to sign documents regarding my financial responsibility for my care. During that conversation, I specifically asked about setting up a payment plan. The representative stated that she could assist me with the process on my phone. What I later discovered was that I had actually been enrolled in a third-party financing program through Curae, resulting in a credit inquiry being placed on my credit report. At no time did I understand that I was applying for a credit product, nor do I believe I was in a condition to fully comprehend the nature of the documents being presented to me. What is particularly concerning is that Banner Health charged the Curae account before my insurance claim had been fully processed. When I later received my insurance Explanation of Benefits (EOB), I learned that Banner had billed approximately twice the amount that I ultimately owed after insurance adjustments were applied. After spending nearly two hours on the phone with Banner's out-of-state billing department, I was informed that the overpayment would need to be refunded to the Curae account. However, I was also told that the refund process could take up to 45 days. In the meantime, I remain responsible for making payments on a financing account that should never have been charged for those amounts in the first place. Additionally, the balance being reported by Curae exceeds the amount I originally understood and consented to. I believe it is inappropriate and unethical to present hospitalized patients—particularly those who are medicated, sedated, or otherwise vulnerable—with financing agreements without ensuring they fully understand that they are applying for a credit product and authorizing a credit inquiry. Patients should not be placed in a position where they unknowingly incur debt obligations while receiving inpatient medical care. This experience has severely damaged my trust in Banner Health's billing and financial practices. I am deeply concerned about the manner in which this financing arrangement was presented and processed, and I will not seek care at a Banner facility ever again in the future as a result of this experience. After reading reviews, I am not alone in this experience.

Due to the incompetency of the Surgery staff. I’ve had nothing but grief. During my operation they dropped medicine. My insurance company had just paid for. And of course, because they just paid for it. They’re not gonna pay for it again. This hospital is the worst hospital I’ve ever been in and I’ve been in a lot of them. You value your life stay away

The entire organization needs reviewed. 1. Physical consists of a series of questions and a lab draw. Nothing ever actually looked at, and if they do it costs you an extra office visit fee. 2. Instead of coding my blood draw as a wellness draw the Dr coded it as blood diagnostics. so the insurance would not pay as part of my wellness check. 3. In the 6 months since I was told the doctor fixed the code and would rebill insurance. LIE The lab that did the work coded it wrong and would rebill. LIE Told they did bill as a wellness draw and the insurance still would not pay it. LIE 4. After all of this I called billing manager with the insurance rep on the line, and was told that none of the above ever happened, and for them to rebill the insurance I would have to get the doctor to correct his coding. Advised to call clinic manager. I called and was told they emailed them to call me. Called a week later and got the same answer. NO CALL. 5. Had a visit with a specialist and told because of my past due I had to pay my portion up front. I did and then found when they billed the insurance I over paid. 6 They continued to send me past due notices and never took the over payment off for credit. 7. They finally advised my account was going to collections, so I paid the full amount less my over payment, that they agreed I was due back, to avoid a hit on my credit report. Next day they had the nerve to email me that the amount of the credit they were to apply was still past due on my account. I called the billing and got the run around that they were bills and credits from different areas and could take a few weeks to straighten out. 8. So currently I am still waiting to get my December Lab draw coded properly and the amount refunded. (As a note they also advised they do not automatically tell you you have a credit on your account, you have to catch it and ask for it back.) My account still shows past due until they apply the over payment to one area of their business to the other bill they want paid for. I WILL NEVER GO TO A BANNER HEALTH CLINIC OR HOSPITAL AGAIN. I will drive 10 miles down the road to a different town and hospital.

Expect to be billed for services that should be free. Under our insurance plan, annual physicals and blood work are fully covered; however, this office refuses to code the lab work properly, forcing the cost onto the patient. They simply ignore insurance companies' established codes and policies. ​I specifically instructed them to only perform blood work covered by my annual physical, noting that I have no source of income. They charged me regardless. I will not be returning; I cannot afford to pay for their systemic incompetence.

Can I give a place zero stars? Because this is the one that truly earned it. I came to the office on a Saturday when symptoms of UTI my PCP and I were monitoring, flared up again. Because I couldn't see my doctor until the next week I went to urgent care. No word of a lie, The doctor suggested that I was MANIFESTING my symptoms. She asked me to provide a swab sample, at which point I called her back in because the swab had fresh bright red blood on it. She informed me it was from my period, which I said finished over a week previous. I let her know I have NEVER spotted bright red blood that long after my cycle However she insisted AGAIN it was from my period. Did not give me any medication. Sent me home basically telling me to relax. Less than five hours later, I was in the ER with more blood, overheated, and dizzy. The helpful staff in ER immediately identified that what I was saying was true, provided me with medication and helpful advice and sent me on my way. Banner completely WASTED my time, IGNORED what I was saying, caused me to go to the very expensive ER for something within their capacity to provide care for, and then sent me their bill for the absolute time-wasting-nothing they provided.

MD Rashi Agarwal is hands down the worst “Doctor” my wife and I have ever had to deal with! Please do yourself a favor and avoid her at all costs and save your money. Inputting things in charts that are completely irrelevant to the visit and bed side manner is horrible we drove almost an hr and wasted 50 bucks on her. Do yourself the favor and avoid her.

They will always be a horrible hospital JUST STOP GOING HERE! Like if you work there you have the power to be better you can and you choose not to be helpful caring or even intelligent they sit. Give don’t care about people simply jus the money (don’t even make much)