CIT BankReviews of bankoncit.com

CIT bank sent me email saying CD matures within next 30 days. But no instructions on how to close CD or transfer funds. A very kind employee on the phone could not do it either. After a long wait, she found out that one can only do it by phone the day AFTER the CD matures. She then explained that I could set it up in advance by using a secure message, using specific phrasing and all the account numbers involved. Why doesn't CIT bank have this info available? Another gripe I have about CIT bank is that they won't allow one to use a passport manager. CIT is remarkably user unfriendly.

App and website are all but useless with major bugs and terrible, unintuitive interface that regularly seems to forget the settings I’ve put in place, especially login settings. ACH transfers have so far taken 4+ business days (should take a few hours to 2 business days) and so I have no access to these funds. Wish I hadn’t listened to NerdWallet on this one and am now stuck waiting for who knows how long to have access to my money so I can transfer it back to my original savings account. The interest rate isn’t worth the overwhelming bullsh*t.

Crappy customer service, shady practices. I set up a savings account here lured by great initial interest rate. It got worse and worse. Then by accident I found out they launched a different savings account, with a different title, that was paying several percentage points more than what I was getting! Thanks for telling me :(. When I called, they easily moved my money into the new account - but failed to tell me they were setting it up for online statement delivery, without asking, even though I had previously requested everything by mail. When I went looking to see why I wasn't getting my statement, I found this out. And while you can switch from paper to online on the website, you have to CALL them to switch to paper. And of course the call center is closed now. As soon as this interest rate drifts down, I'll be looking to move my money to a better bank.

This bank allowed a stranger to make phoney unauthorized withdrawals from my account. Some of them were through their ATM machines. I asked to see the photos of the person who made such withdrawals (the bank had the specific tie and date along with the exact location of their ATM machine) and this “bank” simply refused and not returned my money.