CIT BankReviews of bankoncit.com

I tried to open an account but each time was rejected by the computer. They won't tell you why, so you can fix it. They just say, not accepted. After three attempts I gave up. They sent an email with a phone number to call to finish the application, that I finished three times and got three rejections. I called the phone number and was put on hold for 20 minutes before I hung up. Their rates may be good, if you can open an account, but the service is not there. I opened and account with Marcus, and it was so easy and simple. With CIT they want everything but a DNA sample before they reject you.

I opened a joint savings account a few weeks ago and have already had multiple communication issues, which when brought up to CIT have been dismissed. First, the day my account was approved, I got an email that my password had changed. Since that happened before I had even signed into my account for the first time, I was extra alarmed. When I called customer support, she casually let me know that it was a known issue and that the system was automatically sending that email when accounts were approved. Given that it had been multiple hours since I had received the email about a password change, I asked why, if it was a known issue, there wasn't further communication with customers letting them know their accounts had not, in fact, been hacked. She said she understood and would pass that feedback along. While I appreciate that, it's mind-boggling that a customer had to suggest that obvious step. Then, I reached out to inquire how the second account user could access the account since there was zero information about that in any of the set-up emails or in the account itself. They responded quickly that they needed to go to CIT and setup a new account. When I gave the feedback that that could have easily been conveyed in the welcome email series and that this was the second time in a week that I was reaching out for information that could have and should have been proactively shared, the response was extremely dismissive. So far, very unimpressed with CIT and seriously considering closing our account and banking with another company that values a clear, easy customer experience.

I had an "!" in my password, which suddenly became a character that the genius CIT developers don't allow to be used in any passwords when they did their last security update. Suddenly, I couldn't log on using my old password. To make things even weirder, the developers automatically changed the "!" to another special character WITHOUT ALERTING ME. All of this happened the day after I transferred part of my balance to a higher-yielding account at another bank, so for about 15 minutes, until I was able to change my password, it seemed like my bank account had somehow been hacked as a result of the transfer. The fact that CIT developers couldn't be bothered to issue an email alerting account owners about these changes now makes me suspicious of how well my money is being protected by these clowns. I'll be looking to transfer my entire balance elsewhere.

I originally opened a HYSA with CIT Bank and had no issues. But once I switched my checking account over, everything went downhill. Getting access to your own money is frustratingly difficult with this bank. Their ATM withdrawal limits are unreasonably low. Zelle transfer limits are also very low. Need a check? Forget it! They don’t even offer that option. Have a check over $10K to deposit? You’ll need to mail it in. To make matters worse, even their staff seem poorly trained. A supervisor confidently told me there were no wire transfer fees. I asked her to repeat it twice before I pointed out that, in fact, CIT charges $10 for every wire transfer. That says a lot about the training and accuracy of information at this bank. If you value convenience, flexibility, and accurate service, you’re better off with a big bank or a local credit union. My advice: do not trust CIT Bank with your money.

The combination of unresolved OTP/MFA issues preventing access to accounts, unwarranted and unannounced disabling of accounts, and customer service failures raises the possibility of a broader pattern or scheme. By disabling my account without notice and failing to inform me of their actions, CIT Bank effectively attempted to seize my funds. CIT Bank’s response to my CFPB complaint suggested I contact my mobile carrier to resolve OTP issues, despite the fact that the OTPs were delivered successfully to my device but not recognized by their system. This is both irrelevant and insulting, as it shifts the burden of fixing their own technical failures onto the customer. Despite acknowledging their mistake, CIT Bank failed to outline any meaningful steps to prevent such issues from happening again. Given the severity of these issues, I asked the OCC to investigate CIT Bank for: - Their recurring OTP/MFA failures and whether these technical issues are being deliberately ignored. - Their internal processes that allow accounts to be disabled without notification or alternative access to funds. - The inability of their customer service team to address known issues, including whether this is part of a deliberate strategy to prolong disruptions. - Whether CIT Bank financially benefits from holding customer funds during access issues. I hope the OCC will investigate these matters and hold CIT Bank accountable for their practices. Until then, you are warned!

Terrible policies and customer service. Put your money in and good luck getting much of it back out of their bank. Their online banking system does not work well at all, and their customer service leave you on hold forever, and then is rude and unhelpful. I tried to pull most of my money out and then the games began I got a portion of it out but i am still fighting to get the rest. Customer service plays games and lies, the banks policies are designed to prevent or at least delay you getting your money as much as possible. I use multiple different banks to manage money for various family members. Most are pretty easy to deal with. CIT Bank is awful to deal with. Their interest rates are a few tenths of a point higher, but it is absolutely not worth it. Go elsewhere. There are better options.

App and website are all but useless with major bugs and terrible, unintuitive interface that regularly seems to forget the settings I’ve put in place, especially login settings. ACH transfers have so far taken 4+ business days (should take a few hours to 2 business days) and so I have no access to these funds. Wish I hadn’t listened to NerdWallet on this one and am now stuck waiting for who knows how long to have access to my money so I can transfer it back to my original savings account. The interest rate isn’t worth the overwhelming bullsh*t.

This bank allowed a stranger to make phoney unauthorized withdrawals from my account. Some of them were through their ATM machines. I asked to see the photos of the person who made such withdrawals (the bank had the specific tie and date along with the exact location of their ATM machine) and this “bank” simply refused and not returned my money.