Barclaycard USReviews of banking.barclaysus.com

Been a jetblue plus cardholder for years. I've done several balance transfers on the card where I would receive the funds directly deposited into my checking account; this time was no different. However, a day later I received and missed a call from their fraud department. I returned the call 20mins later and went through all the checks and the rep said I was "good to go." Lo and behold, they canceled my balance transfer and removed the ability to initiate another direct deposit transfer. After 2 phone calls with 2 reps and 1 purported manager, nothing was offered to be done and I was received was half-hearted apologies. I closed my account. I'm not paying a yearly fee to a bank that would cancel a transaction after 1 missed call, even when the cardholder calls back after 20mins. The lack of communication and the subpar customer service is not what I pay for.

After my wife passes 2 years previous a fraudulent claim was charged during the interim. No possibility to find out when the charge was made or for what. They passed the claim over to a credit claim affecting my 850 credit. They persisted until I finnally paid for a fraudulent charge offerring still no assistance NEVER DEAL WITH THESE PEOPLE or with banna republic if possible

Worse company ever they hold your funds and they’re customer service is horrible

Barclay issued "authorized user" cards to fraudsters who promptly used them for 3 purchases. I was notified of suspicious activity after the 3rd charge and promptly reported is as fraud, along with 2 others. I was promised a call back within 2 days which would allow time for investigation. I called again the next week and was treated to another telephone marathon that resolved nothing. I wrote to the company. Charges were still on my account. After nearly a month, I called for the 3rd time and was told that because I had requested the bogus users removed, the charges could only be removed after the fake persons were added back on to my account! And I needed to call back for a 4th time for this to be accomplished. I made the call, bringing my phone time up to 7-8 hours and was assured that the matter was resolved. Nope - these idiots had reapplied the charges in duplicate and issued only a single credit against each pair of charges! It's been 6 weeks and the charges are still on my closed account. Even more outrageous is the fact that Barclay issued cards to an address 2000 plus miles from mine, and allowed people to change my address and profile without ever pinging my phone! I have an 830 credit score which is pretty much all one would need to know about my character. "Investigation"? What a joke. Even if Barclay offered a handsome credit to open a new account, I'd pass.

I have had a Barclay Mastercard for over 11 Years, and my credit limit had reached $25,000. After my current statement closed this month[January 4th, 2026], Barclay decreased my credit limit to $5,019. This is a dramatic decrease of $19,981($20,000) with NO beforehand notification. Barclay sent me a letter, days later, stating NOT ENOUGH USAGE OF MY CURRENT AVAILABLE CREDIT LIMIT. Luckily, I only use 1% of my TOTAL (6) Credit Cards (Credit Limit). Additionally, Barclay is not my OLDEST (Open) Credit Account. I immediately paid off the balance and CLOSED my Barclay Mastercard--If they did this once, they will do it again, in the future; That's BAD BUSINESS. DO NOT GET A BARCLAY CREDIT CARD!

**** WARNING *** Stay completely away from this institution “BARCLAY” OLD NAVY” horrible customer service, they decrease your spending, without notice!!! I had a credit limit of 750.00 I charged 240.00 for Christmas gifts - I placed order 12/17- I then today look at my statement - it shows my limit is only 400.00 - so, I call and say what’s going on? They said we reduced your credit limit and sent a letter on 12/19- so, I place said order on 12/17 they decreased my credit limit to 400.00 in which now my credit usage is over 50%!! In which none of my credit cards are near that!! So, I paid off credit card today - I will then cancel once it’s processed!!! DONT APPLY FOR THIS CREDIT CARD OR ANY CREDIT CARD WITH THIS INSTITUTION!!! You will regret it horribly — I would give this company -0.00 if I could!!

EL PEOR SERVICIO, MEJOR HABLÉ CON UN LATINO. AYUDAN MEJOR AL CLIENTE. ESTE BANCO ME HA ROBADO TANTO DINERO. SABEN CÓMO HACER SUS MALDADES A LA CLASE MEDIA CON NECESIDADES. AHORA NO TENGO SUS TARJETAS PERO SI LAS DOS CON DEUDAS. ME COBRAN $50 TODOS LOS MESES DE PAGOS ATRASADOS. LES HABLO QUE COJAN EL DÍA DE PAGO EL 5 DEL MES. PUES DICEN SI, AL FINAL ME PONEN $ 50 TODOS LOS MESES. LAS ORIENTALES NI SABEN HABLAR INGLÉS. NO LA RECOMIENDO

Absolute worse credit card company I’ve ever dealt with in my life. They refuse to take responsibility for fraud and make you jump through hoops for even the most obvious cases of fraud/theft. Like your own app warned me about a fraud purchase and yet this company refuses to take responsibility??? Taking all my money out of my Barclays savings account soon to avoid dealing with this wildly incompetent company