Barclaycard USReviews of banking.barclaysus.com

They are unable to figure out how to call us for a security code in order to establish online access to card. The only reason I took this card was to get JETBLUE miles.. NEVER AGAIN... I am surprised Jetblue does any business with them. Reflects poorly on jetblue involvement with such a low rent company.

I made a payment on my old navy credit card (held by Barclay) I paid the credit card off. Over a week later I started getting text messages that my payment was returned for NSF. I contacted them and was told they were being sent in error and disregard them. They stopped, I went to Old Navy and my card was declined. I paid for my stuff and called the number when I got to my card. It was saying I still owed the payment. I spoke with corporate and she was going to investigate it, she said it will take a couple weeks. I never heard back, I called a week ago and was told a supervisor would call in 24 to 48 hours, no call. I filed a BBB complaint and they won't answer it. I will pay my card off but all this time they are playing around they are adding late fees. I called my bank and it wasn't declined for insufficient funds, Barclay didn't put the first 3 digits of my account number in and that is why it was denied. So this is 100 % their fault and they are ruining my credit. It went down 31 points from them.

Worst customer experience ever! DO NOT ever take a credit card out with this company. After I closed my account, they sent me a credit (I guess I over paid). AFTER that date they allowed two charges to come across, to which they continued to add late fees. The $14 of charge became $51. I called on three occasions to try to get it fixed, escalated to managers, etc. They are either a bunch of idiots or they try to rip you off. Incompetent and unethical (great combo). I eventually was able to get them to open an investigation to try to fix it; after a few weeks I got a letter that says "because too much time went by they can't confirm any wrong doing". WHAT!?!?!?! The time that went by is on them. I called so many times to try to fix this. I paid it all today even though on principle I shouldn't have to, but it's not worth the time and aggravation. NEVER EVER EVER open a credit card with this company.

Less than 1 star if possible. Horrid customer service and don’t even try to get multiple issues resolved. Ridiculous! If you are thinking about getting any service associated with Barkleys forget about it!! UrbanCowgill Feb 2026

I would absolutely never recommend the Barclays GM Mastercard to anyone. Barclays is the worst company, their app is does not allow you to rate them when they ask for your opinion (complete waste of time), they don’t care to safeguard any of your information, and their Customer Service does not care about the customer at all of them speak no English and everyone I spoke with has a strong Indian accent dialect that is extremely difficult to understand and they do not use proper English so the language barrier makes them extremely difficult to talk with. I have spoken with over 10 reps about a Fraudulent Claim that needs reported to the FBI and they refuse to look into it after I provided documentation and they are very inconsistent, not helpful, and unclear. When you ask to speak to a manager their management is incompetent and the background noise on their end sounds like they are in a location inside a shooting range, making the language barrier even more difficult. This company needs to be run by people that actually speak English. Don’t waste your time with Barclays unless you to be ultimately disappointment and dissatisfied.

Terrible customer service. Offshore service center with little but a script to work with. Cancelled my card after Barclays bought it

UPDATE on May 19, 2026: My third dispute was denied. As always, nothing was ever sent to me in terms of why it was denied. Only thru CFPB intervention, I learned why it was denied. Ready? "We were not provided with detailed description of what you were to receive." - this about a Starbucks transaction for $10.56 from overseas where they fleeced me by charging a currency conversion fee (I only wanted a refund of currency conversion charge). Barclays: listen up, they were supposed to deliver a business class ticket, NYC-Singapore. Starbucks is also selling hotel rooms and vacation rentals. Barclays is the most stupid company ever. Goodbye Barclays. Go back to UK. They wanted me to tell them what UPDATE on March 25, 2026: I can finally confirm that this company has really gone BAD. This must have to do with the change of their President and Chairman. Now, their entire focus is on denying disputes left and right. They have found a novel way to do this. (1) All communications I receive from Barclays are by electronic means and could be reviewed online. Examples: Credit Card Statements, Account Statements, Payments, even Confirmation of Opening a Dispute. (2) However, Denial of Dispute Letter, along with reasons thereof, is sent by snail mail. WHY? They are doing this knowing that snail mail can get lost and thus disputes are closed, people don’t follow up, and Barclays don’t have to stand up for its customers. ORIGINAL: For a long time, this company was a Gold Standard for Credit Cards: Great Customer Service, Focus on eliminating Fraud, no Foreign Transaction Fees, etc. But now I have to sadly say that it is declining and going to dogs. See my AGODA review below. I filed a dispute about the non-existent property for which Agoda had billed me. Without any investigation, Barclay denied the charge back. I am quite disappointed in you, Barclays. I hope you will not force me to start looking for a better credit card provider. Please get your s*** together.

As a credit card user of 20 years with an >800 credit score, I can confidently say this is the WORST credit card customer service I have ever encountered. They stole 32.49 from me, and refused to refund it despite repeated attempts to contact them. They closed my account due to inactivity while I was having major healthcare issues and did not have the ability to access my account.