Barclaycard USReviews of banking.barclaysus.com

This has to be the worst customer service for a credit card I have ever experienced. My story on customer service is just rude unprofessional and useless. I called simply to confirm a website issue for my account and I was told everything but what I called for I then messaged Customer Care and reported what had taken place and their response left me speechless not addressing what my message stated just began giving me schooling steps on how to view my transactions. Unbelievable. It’s very sad. I enjoy using this card for the benefits of the rewards however it’s more important to me to have excellent service when I need it. I will be closing this account regardless of what it does to my credit. Very sad. for those who have experienced such sadness with this Bank if you’re looking for an amazing Bank with excellent customer service USAA is incredible. That’s where I will continue and stay going forward.

Today's date, March 17,2026 Barclay's US, my worst experience with credit card customer service in 43 years! I had transfered a small balance the night before, from my PC, from another credit card, to my Barclay's 0% for one year offer, and every thing went fine. Then the next mornig I received a message on my land line answer machine, and I could not understand on behalf of "who" this lady was calling, and she said that I should call back an 800 number. I had to find out on Google that it was from barclay's. Here is what was realy awful, I could verily undestand this lady, and on top of that the background noise was bad! after I told her, she fixed some of the issue, and she begain to ask me "verification questions", in order to get the approval for the transfer, she did so so many times that it was ridiculous, I asked her for a supervisor, she put me on hold, 8 minutes later I had to hang up and call again, another lady with the same questions again, but now she told me she would connect me with another customer service rep. and after 7 minutes, the other rep. came on with more of the same questions that I had already answered PLUS more on top of it, another 17 minutes, and I had it! I hanged up. THREE rep's a dozen times asking me the same questions for a grand total of more than 33 minutes! I believe this was done intentionally, as to not approve the "$550" dollar transfer, for watever reason, and in a very really insulting way! I went on my PC and demanded my accont be closed. And it was so. I had this credit card for 14 years and 10 months and while it was run by the previous banks it was good and they had excellent customer service. I also have a credit score of 822. Barcklay's Not worth it!

I’m very frustrated with the fact I can no longer use my reward points for statement credit. I have no plans to purchase a GM vehicle and do not currently have a GM vehicle, and I was told that is what the rewards points are for now. I am so ready to have this card paid off so I can find one that is better for me!

I closed my card and was told that the annual fee I had already paid for the coming year would be refunded. After a month I called them again since no refund was received, and they told me they now won't refund it. Liars. That whole card was a rip-off anyway with it's annual fee and only 1% rewards on purchases. Also the only company they won't waive a late fee. Other credit card companies are much better and will forgive you a one-time mistake by paying too late, etc. Also, when you call customer service one usually gets a foreigner who is hard to understand.

The absolute worst. Had fraud committed against my account and they sided with the criminals. And treated me like a criminal. If you call customer service, be prepared to wade countless hours working your way through a maze of people that cannot communicate. The worst experience ever!

Barclayscard RCI. Worst bank ever, please STAY AWAY. Reported fraud payment post on my account but they did nothing and let the fraud take money off the account again. Customer service people are rude and unhelpful

Please ve careful with their credit card company, they make u pay $99 yearly fees to have their credit card. In which if u don't use your credit card they won't want to reimburse the annual fee to you. Be careful. This is a scam

I got this card years ago for the flyer miles. I just tried to use my flyer miles for the first time to purchase a 1-way ticket and the only option it would give me for my flight was at 6am, even though there were many other available flights that day, if I didn't use my flyer miles. I want to cry.