Debra P.
paid for the online PDF twice
paid for the online PDF twice, never got the link to see it.
Response from BANG! The Drum SchoolJun 17, 2025
Unbeknownst to Debra, she inadvertently entered her email address incorrectly when she made her purchase. Certainly, this is an honest mistake on her part, but it made it literally impossible for my team to deliver the product she purchased from us! We received a 1st email from her today (6/16/25) indicating that there was a problem and we replied within a few hours and took care of the issue, even giving her some additional products for free as a way to express our regrets and empathy for her frustration.




