BANDIERReviews of bandier.com

I am shocked reading these other reviews and realizing others are experiencing the same terrible customer service that I'm now having with Bandier. I've been shopping with them online and in store for over 4 years and they used to have responsive, easy service - and now I've been in an email thread that they've stopped responding to about how to use my Rewards points - which are expiring in 6 weeks since they're ending the program. Nothing works in the checkout page and they've gone silent after I followed up twice with continuous problems. Super disappointing.

I placed a $300 online order on June 23. It’s July 2nd & the product(s) are still not here. On June 30 I called customer service & requested an update. I was told that “on their end” it looked like FedEx attempted to deliver, but I wasn’t home. I let the customer service agent know that I work from home and so that was incorrect information. Additionally, I asked her why I would need to sign for sweatpants and a sweatshirt? That makes no sense. I get packages delivered all the time. She assured me that she would look into the issue and give me a call back later that day. She never did. July 1 went by with no communication from BANDIER, and then today, July 2, today, I called, was on hold for 20 minutes, then the call was answered by an automated system & I was told to call back later—then BANDIER disconnected the call. I have since sent an email requesting a way to track my purchase.

Glad I checked the reviews before I ordered.. too many current bad ones. It's important to have good reviews especially when you're online shopping. It can be very upsetting when online companies are not customer friendly and manageable.