John T.
LifeTime Licence is False Advertising
I am writing to formally express my disappointment and concern regarding your recent request for me to pay $17.00 USD to upgrade my Bandicam licence to the latest version. When I purchased my Lifetime Licence, it was advertised as “lifetime,” which led me to believe that I would receive all future updates at no additional cost. Under Australian Consumer Law (ACL), businesses are prohibited from engaging in misleading or deceptive conduct. Advertising a “Lifetime Licence” but later requiring additional payments to access updates is misleading unless this limitation was clearly disclosed at the time of purchase. I kindly request that you honour the Lifetime Licence as originally advertised and provide me with access to the latest version of Bandicam without additional payment. If this issue is not resolved satisfactorily, I may be left with no choice but to escalate the matter to the Australian Competition and Consumer Commission (ACCC) or my state’s Fair-Trading Office. I would appreciate your prompt response and resolution of this matter. Their response is lacking and fails to explain why they offerred a Lifetime Licence when clearly it isn't -False and misleaeding advertising. They have been reported to the ACCC here in Australia as their behaviour is deemed unconscionable conduct



