Bandicam CompanyReviews of bandicam.com

Response from Bandicam CompanyJun 22, 2026

Hello Jorge, Thank you for your detailed feedback, and we sincerely apologize for the frustration caused by the timestamp discrepancy. With a high-end system like yours, the hardware is definitely not the issue. The timestamp offset you experienced—especially on videos over an hour long—is typically related to the internal structure of the video file itself. If a video uses a Variable Framerate (VFR) or has complex index tracking, Bandicut’s "High-Speed Mode" (which cuts without re-encoding to preserve quality) can sometimes face sync or timestamp issues. While we investigate, you can instantly resolve this by using the "Encoding Mode" in Bandicut, which completely rebuilds the timestamps during the process. To help us fix this permanently for the specific file types you are using, we would appreciate it if you could share a sample video with us. Please upload the file using one of the free services below and send the link to [email protected]: - Google Drive: https://drive.google.com - OneDrive: https://onedrive.live.com Our technical team will immediately reproduce the issue and reply to your email with a solution. We are committed to making this right for you. Best regards, The Bandicam Team

Response from Bandicam CompanyApr 13, 2026

Tere! Täname teid tagasiside eest. Meil on kahju, et Bandicam pole veel eesti keeles saadaval. Soovime teile teada anda, et meil on eesti keele fail tegelikult valmis, kuid me pole saanud selle tõlkekvaliteeti veel kontrollida. Palun kirjutage meile aadressil [email protected] ja viidake sellele arvustusele. Saadame teile uusima keelefaili ning kui see on teie arvates sobiv, lisame eesti keele ametlikult järgmisesse Bandicami versiooni. Ootame teie e-kirja ja täname abi eest! Bandicam Team

Response from Bandicam CompanyApr 14, 2026

Hello, We are sincerely sorry for the inconvenience you experienced with the recording interruption. Thanks to your feedback, we identified a bug in the previous version and released a fixed version for Mac (v. 26.3.2) about 5 hours ago. Please update your Bandicam to the latest version, and it should now work perfectly for your long-duration recordings. We truly appreciate your report, which allowed us to resolve this issue so quickly. If you encounter any further issues, please contact us immediately at [email protected], and we will ensure they are addressed right away. Thank you for your patience and understanding.

Response from Bandicam CompanyFeb 3, 2026

Hello, Thank you for your honest feedback. We sincerely apologize for the frustration you experienced with our AI chatbot. We understand that while AI can be helpful for general questions, it can never replace the expertise of a real technician when it comes to specific or complex issues. We certainly don’t want any of our customers to feel abandoned. If our website's AI could not resolve your problem, please email us directly at [email protected]. When you email us, your inquiry will be handled by a dedicated technical support member who will provide a personalized solution rather than a scripted response. We are confident we can fix your issue quickly once we hear from you. We truly value your "fair" comment that the software worked well for you, and we would love the opportunity to make it work for you again. We look forward to your email. Best regards, The Bandicam Team

Response from Bandicam CompanyJan 2, 2026

Hello, Thank you for sharing your feedback. We understand that for a short 7-second video, the watermark at the end can feel quite prominent. As you noticed, the free version of Bandicut automatically adds a watermark to the end of each saved segment. This version is intended for trial purposes so users can test the software's core features before purchasing. By purchasing and registering a license, you will unlock the following benefits: - Remove the Watermark: No Bandicut logo will appear at the end of your videos. - Faster Editing Speed: You will experience significantly faster video processing. - Support Development: Your purchase helps us continue to improve and update the software. We hope you will consider supporting our developers by upgrading to the full version for a seamless editing experience. Thank you, The Bandicam Team

Response from Bandicam CompanyDec 9, 2025

Dear Legitti, Thank you for your long-standing support and understanding. We appreciate your interest in Bandicam 2025. However, we regret to inform you that we will no longer be able to provide free version updates for the upcoming Bandicam 2025 release. For licenses purchased before 2024, our standard guarantee included free technical support and version updates for one year from the date of purchase. We are proud to have offered these free updates for over 15 years, far exceeding our initial commitment. We want to assure you that your current license allows you to use Bandicam 2024 permanently. Even after the release of Bandicam 2025, Bandicam 2024 will continue to be supported, meaning you can keep using it without the need for an immediate upgrade. If you require the Bandicam 2024 installer, you can download it directly here: https://www.bandicam.com/downloads/old-versions/ We truly value your continued business. Your feedback remains essential to us, and we are committed to continually striving to offer the best possible experience for all our users. Thank you once again for your cooperation and understanding. Sincerely, The Bandicam Team

Response from Bandicam CompanyDec 2, 2025

Dear Customer, Thank you for your long-standing support and understanding. We appreciate your interest in Bandicam 2025. However, we regret to inform you that we will no longer be able to provide free version updates for the upcoming Bandicam 2025 release. For licenses purchased before 2024, our standard guarantee included free technical support and version updates for one year from the date of purchase. We are proud to have offered these free updates for over 15 years, far exceeding our initial commitment. We want to assure you that your current license allows you to use Bandicam 2024 permanently. Even after the release of Bandicam 2025, Bandicam 2024 will continue to be supported, meaning you can keep using it without the need for an immediate upgrade. If you require the Bandicam 2024 installer, you can download it directly here: https://www.bandicam.com/downloads/old-versions/ We truly value your continued business. Your feedback remains essential to us, and we are committed to continually striving to offer the best possible experience for all our users. Thank you once again for your cooperation and understanding. Sincerely, The Bandicam Team

Response from Bandicam CompanyNov 13, 2025

Dear Customer, Thank you for your long-standing support and understanding. We appreciate your interest in Bandicam 2025. However, we regret to inform you that we will no longer be able to provide free version updates for the upcoming Bandicam 2025 release. For licenses purchased before 2024, our standard guarantee included free technical support and version updates for one year from the date of purchase. We are proud to have offered these free updates for over 15 years, far exceeding our initial commitment. We want to assure you that your current license allows you to use Bandicam 2024 permanently. Even after the release of Bandicam 2025, Bandicam 2024 will continue to be supported, meaning you can keep using it without the need for an immediate upgrade. If you require the Bandicam 2024 installer, you can download it directly here: https://www.bandicam.com/downloads/old-versions/ We truly value your continued business. Your feedback remains essential to us, and we are committed to continually striving to offer the best possible experience for all our users. Thank you once again for your cooperation and understanding. Sincerely, June