Banda BagsReviews of bandabags.com

Response from Banda BagsDec 18, 2025

Hi Nikia, We are truly sorry to read this and understand how frustrating this experience must have felt. We would like to clarify that we did respond to your messages by email shortly after receiving them. Our first reply was sent on November 25, and when we did not hear back, we followed up again on December 2. In both emails, we asked which bag or color you would like to exchange for, as we needed to confirm availability due to limited inventory. As a small independent brand, we currently handle customer service exclusively by email to ensure every request is properly tracked and answered. Occasionally, replies can unfortunately land in spam or promotions folders, which may explain why our messages were not seen. We truly care about our customers and would never want anyone to feel unsupported. We would be happy to resolve this for you. Please reply directly to our last email or contact us at [email protected] , and we will take care of this promptly. Thank you for your feedback, it helps us improve. Warm regards, Banda Bags Customer Care

Response from Banda BagsDec 15, 2025

Hi Karen, We’re really sorry to hear about your experience. If you were scammed by a company pretending to be Banda Bags, please know that we take this very seriously. Unfortunately, there are fraudulent websites out there that misuse our name and photos without permission. If you're unsure whether your purchase was made through our official site, please feel free to email us at [email protected] with your order details, and we’ll help verify it right away. Our genuine site is www.bandabags.com , and we’re always here to make things right if there’s ever an issue. Thank you for bringing this to our attention. We hope we can clear this up and support you however we can. With care, The Banda Bags Team

Response from Banda BagsApr 29, 2024

Hi Lisa, thank you for your review and updates. I apologize for not immediately understanding your desire for a return while we were chatting amiably. The bags you received were also in limited stock, difficult to find, and offered at a great price. If I had known, we would have issued the return label right away for other interested customers. Smell problems are super rare in our products, and our material is easy to maintain. Nonetheless, we appreciate your feedback and have sent you the return label. We look forward to receiving the items back and issuing a full refund to you.

Response from Banda BagsSep 16, 2021

Hi Jan, may I have your email address? How can I reach out? We have received no emails of late by your name. But we do have a similar case and the question was asked so that we know if we should issue a return label or not. Thank you

Response from Banda BagsSep 1, 2021

Hi Bridgette, I'm glad that everything's been resolved and sorry to only reply your review now. Thank you

Response from Banda BagsApr 28, 2021

Hi hun. We are shocked and sad to see a review like this as it is not the norm for us I can assure you! We responded to your first email 6 hours later after receiving it. The second one was the same. We are very prompt with our customer service which is why I am a bit perplexed by your review. Your order was cancelled as asked. Perhaps something you might not have realized when you placed the order was that it was a pre-order and was not goingto be shipped out until a few weeks later. I am very sorry if you didn´t realize that. At any rate, we are a small business supporting beautiful souls in Indonesia and we do our absolute best always striving for them and for our customers. A review like this is very damaging and from our end I don´t see that we did anything wrong so I am hoping we can do whatever it takes to make you happier and fix this for you and have this amended. I will reach out to you in private. Thank you.

Response from Banda BagsFeb 7, 2020

Hi Cheri, thank you for your honest review. We understand that style and taste is a matter of preference and to each their own. We have granted your wish for a return and still waiting for it so that we can process refund accordingly. We're happy to serve you anyway we can, thank you

Response from Banda BagsJan 22, 2020

Hi Michelle, sorry for the delay we were not aware of these reviews here. We have checked our emails and we didn´t find anything from you. Please send us an email with your concerns to [email protected] We will take care of you!