Banana HobbyReviews of bananahobby.com

I tried to buy the B-25 Mitchel from BH via PayPal. When i tried to complete the purchase their site offered me only one international option with the specific price but was ok for me ( the total amount around $940 including international shipping). Everything was ok. Their site allowed me to complete the payment for my order via PayPal. But surprise! They cancelled my order without any explanation! I mailed them about this problem and they said that they can't ship because the box of the plane is too big and the international courier will return the package. Then why their site allowed me to complete the order offering me automatically the international shipping if they can't ship internationally? This is not a serious company in my opinion!

I purchased a F4 Wildcat from BH in December of 2023. The landing gear malfunctioned during testing prior to assembly. The gear made a grinding noise when fully extended and the right side would not fully retract. A burning smell came from the unit as well. I contacted technical support by submitting a ticket through their web site along with an email and text. I provided pictures and a movie to their tech support as requested. BH offered to replace the landing gear but said nothing about the burning smell. I declined the replacement because of the burning smell and requested an RMA and refund because the airplane was clearly defective. Their return policy states a defective item can be returned and the plane has a 30-day warranty as well. I didn’t receive a response, so I reached out again via email and text asking about the status of my RMA request. I received a text response stating my RMA request was denied because I “messed up the items” during assembly. I couldn’t have damaged the landing gear and electrical system because they’re preinstalled at the factory. Their offer to replace the landing gear would have accomplished nothing because the landing gear is glued into the fuselage at the factory. I couldn’t have installed the new gear without destroying the plane. I disputed the charge and received a refund from my CC. I recommend using a payment method that includes buyer’s protection if you choose to do business with BH. BH’s customer and technical support are terrible.

Yes ordered a f22 backpack 50mm rtf edf jet never received it FedEx said they delivered which i never received it i live in apt complex in a rough part of town now why didn't they need a signature to drop off neither banana hobby nor FedEx says there responsible i never told them to drop the package off in front of my apartment which i don't think it ever got dropped off tried to get in touch with banana hobby but these guys were very rude and not responding to my questions i think this was such a joke and scam don't order with these guys unless your clear on delivery methods and don't expect banana hobby to help you try and figure a situation like this out they pretty much told me oh well tough luck i even tried getting refund thru PayPal what a joke.

I ordered the sky surfer an account with bad wings and a bad server and they did nothing to help me their customer service is horrible.Do not buy from them

Her må det til gengæld siges at være det dårligste køb nogen sinde: Manglende dele, maskinen beskadiget ved modtagelsen(knækket fuselage), oplader med amerikanske stik m.m. - kort sagt ikke i stand til at flyve og skal gennemgå en gennemgribende reperation før den kommer i luften (købt 19/07-10) Hertil kommer at trods mange og gentagne forsøg på kommunikation med firmaet (16 mails) og skiftende "sagsbehandlere" samt billed dokumentation lagt på Facebook (som de også har fået) bare lige pludselig stoppede og har d.d. (16/07-11) ikke hørt noget fra dem . Ligeledes har jeg via deres egen hjemmeside/Facebook forsøgt at kommunikere med dem - men ej her noget held - men til gængæld har jeg erfaret at der er rigtig mange andrer i samme situation, som er blevet behandlet på samme måde. Så hvis her skulle gives karakterer ville det blive MINUS 16 men man kan åbenbart kun give positive bedømninger herinde, vil anbefale alle seriøse folk at holde sig langt væk fra dette firma, hvis ikke man vil have en dårlig oplevelse - og det er synd - for deres detalier samt udvalg af fly er ellers rigtig godt, bare synd "filmen knækker" når man modtager noget som er i stykker og ikke virker og så bliver det ignoreret og man står med en fornemmelse af at være røvrendt.