CitibanamexReviews of banamex.com

Pésimo servicio, extremadamente lento. Ni siquiera una estrella se merecen. Y dejas a los mayores de edad en fila en el sol por horas.

Este banco es un robo, se quedaron con el dinero de mi mama, sin duda no los recomiendo.

Fatal experiencia con este banco, ya que no se hicieron responsable sobre mi cuenta perfiles, dicen que yo saque dinero y no me lo pueden probar y tampoco se hacen responsables.

Tienen un servicio fatal, sinceramente no lo recomiendo, si quieren evitarse estrés y pérdida de tiempo mejor abran una cuenta en otro banco.

Horas de espera para que al final no hagan nada, tanto en sucursal como en atención telefónica, los ejecutivos no pueden acceder al sistema y nunca tienen información.

Es actualmente el peor banco del sistema mexicano, sumamente burocrático, ineficiente, si vas con un ejecutivo son horas de espera seguro, la atención telefónica también es deficiente, no tienen toda la información o son incongruentes Sus sistemas son los obsoletos y nula innovación en tecnología de identidad.

Citibanamex if you need an account in Mexico do not seek one out with Citibanamex. The customer service is not bad it's horrible. Eveytime I have had any problem when I go to the bank and attempt to resolve I'm lied to, informed I caused to problem, basically it's never their fault. Recently I tried to buy a dishwasher at WalMart. I asked for it to be 18 sin intrestes. I waited for the dishwasher to arrive and it never did. I called walmart and they canceled the order. They sent me a refund verification number two days later. I took three month for Banamex to process the refund. During that time they charged my card three times for the monthly payment. I was finally able to get them to remove the charge from my card but only after repeatedly showing them the email from Walmart with the refund number. It took two plus hours at the bank to resolve this issue and the employees were very, very, rude. I am a priority customer and I'm not suppose to have to wait in the longer lines. The bank was nearly empty the morning I attempted to resolve this issue. I identified myself as a priority customer, exactly the way it says to on my mobile app. They told me to have a seat along the wall. I watched as customer after customer came in and received service. after 30 mins I asked why I wasn't being waited on, "oh, we didn't know you were a priority customer." then after the manager was called to explain to me why it was my fault the refund was never applied to my account she told me "the customer that were attended to before you all had appointments." Just do yourself a big favor and bank somewhere.

TERRIBLE SERVICIO ESTANCANDO EN LA BUROCRACIA. IMPOSIBLE EFICIENTAR ALGUNA OPERACION. SIEMPRE TIENEN ALGUN PROBLEMA , YA SEA CON EL SISTEMA O CON SUS PERSONAL. A VECES OLVIDO QUE ES UN BANCO DE TERCER MUNDO, PERO CON INFULAS DE PRIMERO. COBRAN POR TODO, Y CUANDOO NECESITAS SOLUCIONES NO LAS HAY. PREFERIBLE GUARDAR EL DINERO EN UNA ALMOHADA QUE EN ALGUN BANCO MEXICANO. NO RECOMIENDO NINGUNO DE SUS SERVICIOS. AHORA CAMBIARE A BANCOMER, PERO EL CANCER BANCARIO MEXICANO ESTA EN TODO EL PAIS