Bambu EarthReviews of bambuearth.com

I was very excited to receive my new skin care routine. When I opened the box I noticed a duplicate product and was missing an item. I expressed my dissatisfaction and was told the toner was added to the package but I didn’t receive it. I asked if they could send me the toner if that’s what I’m missing. Then there was a comment about a mist because the pamphlet states both. I didn’t know if I was supposed to receive both or just the toner. I just knew that I received a duplicate and wanted it to be fixed. Toner is a normal FaceTime routine so I thought that’s what belonged. I was then told I will receive an invoice with the products but would have to pay for them. Pay for them??? I didn’t make the mistake. Then I was told “oh it was a free item” free item?…. If you get a free item it’s usually a sample of something new to try. This is ridiculous and I’m a very dissatisfied, disappointed customer.

Look, the products are great, but they are not worth the exploitative markup you pay. The cactus moisturizer has jumped to 3x its original price in five years, and the smallest size, which is $100, basically feels like you're buying a sample of the product, even when you're using it so sparingly. The "a little goes a long way" notion doesn't hold water here, it's still an indefensible price tag. I use an amount that is like 1/4 of a pea, and not even daily because who can afford that? Moreover, the website feels like it's designed to trick you, and is so glitchy it has you going in circles to enter your payment info. As much as I like the products, I detest any company that takes advantage of its customers and charges extortionate prices.

I’ve been ordering from Bambu Earth for several years and now swear by their products. I dealt with adult acne until I started using their line in my 40s, and my skin is finally clear and feels refreshed! I highly recommend!

I have to give these guys a 5 star rating! Thanks to Karina and Sarah for going the extra mile making my experience even better. First I was trying to send the product back so I needed the address to return the product. The product was safe and clean and I wanted it to work out but due to my sensitivity the cactus moisturizer and 3% Backuchiol Brightening Serum used together was too much for me. After two weeks I definitely knew it wasn’t for me. Karina and Sarah were so helpful! First they said, keep the product and told me to do some patch testing to see which one might be causing a problem with my skin. Meanwhile they refunded me the full amount and sent me a different moisturizer to use with the brighting serum to see if that would help. They went over and beyond. Which I am grateful they did because I did a patch test on both the cactus moisturizer and the 3% Backuchiol Brightening Serum. Brightening serum works great by itself so I use it for my night routine along with the eye cream. The cactus moisturizer was too much and by taking that out of my skincare routine I noticed a difference. I wouldn’t have had the opportunity to know what worked and what didn’t without some guidance and patience from the Bambuearth team. I haven’t tried the new moisturizer they sent me but once I do I will be sure to post about it. The brightening serum makes my skin feel so good and I am loving the Castor+Squalane Cleansing Oil as well. I really appreciate the level of customer service this company demonstrates to their customers. Thank you!

I placed an order that never shipped. I've requested a refund twice and cannot get a response. No one responds, but my communications are logged in my account, so they can see them, they just don't respond.

I had a few problems with the products (allergic reaction) and wrote to support to tell them and ask what I could do. I got a couple of AI responses that were useless, but I persisted. The support person, Kristin, answered my questions and referred me to the aesthetician. I have been working with her and she sent me a couple of products to try, including one I used from another company! FREE! With her help, I am getting much better results.

I reached out after trying to use my credits on Black friday weekend. I tried to give them the chance to fix the mistake on check out. Never got a response. If they can't do right by their customers when they order I dont trust putting their products on my face

Horrible. do not buy from them. Paid expedite charges made two payments and never received the product. There is no customer service phone number, when you email they do not reply.