BambooHRReviews of bamboohr.com

After almost 4 years as a loyal customer, they restructured their subscription packages moving us from top tier to mid tier and moving some of the add-on features we were paying extra for into the top tier. At that point they told us that unless we upgraded with a 75% price increase we would no longer receive upgrades to those features. The point of subscription software is that we are paying for the continual development and upgrades. It is totally not ok to force existing customers to pay monthly for legacy software. I tried to negotiate with them and ask for some kind of compromise, like grandfathering us into top tier only for those features or perhaps a discount on top tier for a period of time. They absolutely refused to work with me, straight up refused to let me talk to a manager, insisted that I had to take the full price increase to retain updates for the features I'd already been using for years. When I told them that was a terrible way to treat a loyal customer and that I would take my business elsewhere they were fine with it. Perhaps because we are a small business, they don't see it worth their time to keep us as a customer. I would warn everyone away from BambooHR as you can't trust the prices they tell you you'll pay. Unreliable, unethical, and awful way to treat loyal customers. From a company that preaches about treating people well from an HR perspective, they sure don't understand how to treat customers.

I've used Bamboo in a number of organisations and I can only assume they fired all of their software developers in the year 2000 because the interface and features are what I'd expect from that era. One-to-ones are a good example. This is a critical activity within HR to loop after people, yet one-to-ones are displayed in a table with narrow columns AND IN REVERSE ORDER. Who the hell though that was a good idea?

My HR Director initiated contact with BambooHR and after reviewing the product I (HR Manager) decided to contract with them. I executed the contract, I used my credit card for monthly service dues. My HR Director terminated employment with my company shortly after. Within weeks of executing our agreement, we decided to terminate this agreement prior to implementation. We had invested over $6k and the sales rep and implementation specialist stalled and would not stop charging my card, told me that my former supervisor would have to approve the termination (knowing she was gone!!), stalled some more and said the CEO of the company would need to terminate the contract. We are talking an international company with a CEO who does not engage in matters like this. They would not allow the VP of Global HR to terminated this contract, not the CFO, and all the while continued to charge monthly services fees (thousands $$$) waiting on a termination letter from a former employee or the CEO. In good faith I entered an agreement with them. I executed the document and was unable to terminate the contract. As the executer of their agreement, I should have had authority to engage and disengage. I cannot in good faith ever recommend a company with such deviant business practices and steer all of my collogues and friends completely away from them based on this experience. The experience happened in from December 2022 and well into 2023.

Yea since we’ve started with these people my pay check is similar to a Ferris wheel. I used to receive it every other Wednesday between 5:38 - 5:42 pm. Every single time. With Bamboozle, it’s Thursday morning, Friday morning or afternoon. Heck even at 2:46 am one time. So I call and of course they won’t tell me anything I’m not the contact person so. All these companies use every excuse to not help people. Their favorite word is unfortunately…….

Bamboo is easy to use and looks pretty, but their customer support is the absolute worse. When I ask a question, they ask me to read an article or it just gets bounced around from person to person and does not actually get resolved. Or they attempt to resolve it but ask you first to answer 15+ questions. We are using the advantage package, which you would think covers everything since it costs $450 USD per month. But you have to pay extra for performance management. There is no option to bulk download all your employee data you would have to do it person by person. So once you enter the data in their system good luck getting it out. If I knew all this before I joined I would have gone with another HRIS system.

not good. It does not work properly, super expensive, support poor......Excel 100% better.....

it is very confusing software full of American terms with no guidelines for the UK employee but is unfortunately being sold to unsuspecting UK HR departments. I wish our HR department had bothered to read some of the reviews.

I had to move to a UK company after they accidently loaded someone elses data into our live site. Nothing i could do, no one was interested at bamboo and no one was interested outside of bamboo, as they are not an EU company. Nothing I could do, leason learned. Worst part is, we noticed at 8am, but because of the time difference no one was there to support is until around 2pm UK time. We have now moved to a UK supplier whilst the software isnt as nice, at least I feel my data is safer.