BambooHRReviews of bamboohr.com

Warn people about the double blind assessment function that can not be disabled, before they purchase the system, any previous good customer services was then ruined by this unhelpful function. Managers want to see and employees self awareness and how they have scored themselves before they submit their own response scores. My managers were furious when they realised the system won't allow it, apparently it is on a product map but they can't say when, unfortunately I will need to leave and find a new system after only 1 year in place

after using BambooHR for our HRIS at two different companies I've worked for, I would not recommend them. This hurts to say, because the first company I worked for that used Bamboo it seemed to work pretty well (other than the mobile app not working very well). Having used them at my current employer, I am very dissatisfied. The lack of communication, not being able to talk to a person and getting directed to the "help center" which does not give very accurate step-by-step directions is ridiculous. When asked why some information was not shared with me that was pertinent to resolving and issue the customer service representative wanted to place the blame on me (not professional). I have also asked for updates on issues that we are facing after putting in a support ticket and have not received any response at all. When trying to sell you on their platform and even when onboarding your company, they seem very nice, but once you've been "graduated" and on your own its a nightmare. Their payroll system is not intuitive and after switching to their services, I have regretted it. ADP here we come!

We used BambooHR for human resources and payroll for many years among our three different companies. Reaching Customer Service agents was an ongoing struggle. When you did finally reach a person, you could hear children and dogs in the backgrounds which was distracting and unprofessional. Their website is clunky and not easily navigated. My biggest complaint was their methods of communication from email addresses that were inconsistent leading to missing emails and notifications. I would NOT recommend using them and upon further investigation, neither would most. BambooHR did not even make the Forbes 2026 Top Ten HR Service companies.

All emails to employees are sent from an external domain, app.bamboohr.com, so all employees get an alert that the email came from an external domain and makes them complacent. We had successful phishing attacks performed against our company using fake bamboohr emails due to this. Also product is very unintuitive, convoluted mess. Logins using adfs fail on first try always. extensions load in a small frame and some are unreadable.

Cheap tactics getting Google to redirect searches for another company's name.

If I could give no stars I would. Bamboo hr is more of a joke than Gusto. They cant even keep track of properly scheduling an intro meeting.

They keep raising prices with hidden fees.

Unfortunately, they lack integrity. The sales person sold us on their payroll service, that it could do all that our payroll process required. 1st step, load all info in the HRIS system, 2nd step set up payroll. They started charging for the HRIS system right away so we could load our 150 employees info. Over a hundred hours of prep work went into this. After multiple attempts to get the payroll to process for us, it came down to the fact that it couldn't, unless we added a manual process not previously needed. We didn't want to add any manual work. So we cancelled. They said, "we'll refund for the payroll part, but not the HRIS part." We wanted a full refund since the product was misrepresented. After multiple emails explaining that we would not have signed up for the HRIS if they hadn't misrepresented their product in the sales process. They said their final answer is that we used the HRIS to set up for payroll and so they would not refund those fees. It cost us thousands of dollars for the HRIS system and we only used it because they sold us a package deal, assuring us that their system could fully perform our payroll process. The sales person either lied, misrepresented the information, or was ignorant to their system's ability. We simply wanted our money back. They refuse to refund what we paid for the HRIS portion. Very disappointed that they lack integrity to own their mistake. They are putting revenue above doing the right thing and owning the fact that 100% of our costs were incurred because their sales person misrepresented the product. And, we have the misrepresentation all documented in emails. They still won't own it.