Bamba TravelReviews of bambatravel.com

Response from Bamba TravelMay 1, 2026

Thank you for sharing your feedback. We sincerely regret the disappointment and frustration caused during your Patagonia O Trek experience. You are absolutely right that accommodation details are an important part of any trip, especially on a demanding trek where proper expectations and packing are essential. In your case, we made an error in the initial confirmation regarding the refugio accommodations, and we understand how this affected your overall experience. While the final trip documents sent prior to departure did include the updated accommodation details, we recognize that this does not change the fact that the earlier information created understandable expectations. We should have highlighted the change more clearly and proactively to ensure there was no room for confusion. We are also sorry to hear that you became unwell during the trek and that the journey was not the experience you had envisioned. Please know that your feedback is being taken seriously internally. We are reviewing our confirmation and pre-departure communication processes so that any future changes to key trip elements, especially accommodation types, are made unmistakably clear well in advance. We appreciate that you chose to travel with us and are genuinely sorry that we fell short on this occasion.

Response from Bamba TravelJan 13, 2026

Thank you for taking the time to share this, Ulla. We’re truly sorry that your Bolivia trip left you feeling unsafe and frustrated, especially on the journeys between Uyuni, Potosí and Sucre. We completely understand how distressing that must have been, and we appreciate you explaining your concerns so clearly. Travel infrastructure in Bolivia can be very different from neighbouring countries like Peru, particularly when it comes to long-distance road travel. The transport used is part of the local bus network that operates throughout the country, and while this reflects the on-the-ground reality, it’s clear that it didn’t meet your expectations or comfort levels. That said, we take your feedback seriously and will be reviewing the quality and suitability of the transport suppliers involved in much more detail with our local partners. Communication delays and the hotel information you mentioned are also not acceptable, and we’re sorry this added to your experience. Your safety should always feel like a priority, and we’re sorry you didn’t feel supported at that moment. If you’re open to it, we’d welcome the chance to review this properly with our customer care team. Thank you again for being honest with us, as feedback like yours helps us improve how we support travellers in destinations like Bolivia. – The Bamba Team

Response from Bamba TravelJan 13, 2026

Thanks so much for your kind words, Mur Shad. We’re really pleased to hear you had such a great time and that the experience stood out for you. Even short feedback like this means a lot to us. Our goal is always to create a smooth, locally guided travel experience by working closely with our local partners on the ground and our support team behind the scenes. Knowing it came together well for you is exactly what we hope for with every small group adventure travel journey. Thanks again for choosing Bamba and for taking a moment to share your thoughts. We’d love to welcome you on another trip in the future. – The Bamba Team

Response from Bamba TravelJun 17, 2025

Hola Clara, Thank you very much for taking the time to share your feedback regarding your Salkantay Trek to Machu Picchu. We're genuinely sorry that your experience didn't meet expectations, especially considering the careful planning involved for such a significant trip. After discussing thoroughly with our operations team, we can confirm that this unfortunate situation did not originate from Bamba Travel's planning or organisation. The problem stemmed from a major technical failure within the Peruvian government's Machu Picchu ticketing system in mid-May 2025. An official audit recognised that widespread overselling and duplicated tickets affected numerous travellers, resulting in the unexpected shortages you encountered. While this issue was completely beyond our direct control, we worked quickly to find the best possible alternative under difficult circumstances. Our team rearranged the itinerary to ensure you could still access Machu Picchu, albeit at a later time slot and on Route 3 instead of your original morning Route 2. We greatly appreciate your patience during that challenging situation and sincerely regret the inconvenience of the disrupted itinerary. We completely understand your frustration—missing the sunrise experience at Machu Picchu is disappointing, and we truly empathise with the impact this had on your overall adventure. We assure you that we did our utmost to minimise disruption, including assisting you in the queue at Aguas Calientes and adjusting logistics at no extra cost. On a brighter note, it means a lot to us that your guide Francisco and your chef provided wonderful support and culinary experiences throughout the trek. Your positive comments will certainly be passed along. We take your feedback very seriously; it helps us constantly improve and ensure unforgettable experiences for future journeys. We'd welcome another chance to share the exceptional service and responsible travel practices we're known for. Thanks once again for providing honest and valuable insights regarding your experience. Warmest regards, The Bamba Team

Response from Bamba TravelJun 6, 2025

Dear Svetlana, Thank you for sharing your detailed feedback about your recent 4-day East Coast USA tour booked via TourHub with Bamba Travel. We are genuinely sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to highlight these specific issues. We understand your disappointment regarding the group size and organisation at the meeting point. The tour, as listed on TourHub, references a small group, but as we clarified before your departure, this particular journey was operated by our trusted partner, Amadeo, with a group size larger than originally indicated—typically 25-50 people. We strive for transparency, but it’s clear the tour listing on TourHub suggested a different group size, which understandably led to confusion and frustration. Regarding your concerns about communication, guide language, and itinerary changes, we know a seamless travel experience is essential. We’re disappointed that the transition between buses and guides, as well as the brief return to New York, were not communicated as thoroughly as they should have been. Your feedback will be shared with both Amadeo and our team to help us support better coordination and clearer information in the future. Bamba Travel is committed to responsible travel and delivering authentic experiences wherever possible, whether through our tailor-made trips or carefully selected partners. We also support local economies and work to match each guest with the most suitable operator for their chosen itinerary. In this case, we regret that the experience did not meet your—or our—high standards. If you would like to discuss your experience further, or if there is anything we can do to help resolve outstanding concerns, please contact us directly at [email protected]. Your satisfaction is important to us, and we hope to restore your confidence for any future adventures. Thank you again for sharing your feedback. Safe travels on your next journey. The Bamba Team

Response from Bamba TravelMar 28, 2025

Thank you for your lovely review, Florence! It’s fantastic to hear that you had a positive experience with our Flexible Travel Pass as a first-time backpacker. We're delighted that you found it supportive yet freeing, allowing you to explore at your own pace while feeling secure. At Bamba Travel, we aim to offer a great balance of autonomy and assistance to cater to the unique needs of travellers like you, ensuring you receive excellent value from your adventures. We're here whenever you need us for your future journeys, whether you're looking to level up your backpacking adventures or explore new destinations. Warmest regards, The Bamba Team

Response from Bamba TravelMar 28, 2025

Thank you for sharing your experience, Lonnie! We're delighted to hear that our Puerto Maldonado eco-lodge experience lived up to your expectations, providing an authentic and budget-friendly insight into the Amazon. At Bamba Travel, we strive to create tours that are both immersive and affordable, and it's great to know you enjoyed the thoughtful design of the lodge as well as the enlightening jungle walks with our knowledgeable guides. For those passionate about exploring nature and culture responsibly, experiences like this are what we aim to offer. We appreciate your feedback and look forward to helping you discover more amazing destinations in the future. Happy travels! Best wishes, The Bamba Team

Response from Bamba TravelMar 28, 2025

Thank you very much for your glowing review, Deborah! We're thrilled to hear that your trip to Tanzania with Bamba Travel was unforgettable. It sounds like everything, from the tailored itinerary to the selection of hotels and the guidance of our wonderful Samson Yenko, met all your family’s travel expectations. We pride ourselves on providing unique, locally sourced experiences and customised adventures, and it’s always encouraging to hear from our travellers. Should you or your family ever need assistance planning another adventure, remember that we are just a message away. Thank you once again for choosing Bamba Travel, and we look forward to welcoming you on another journey soon! Warm regards, The Bamba Team