BalkanfreshReviews of balkanfresh.com

Very please with my first order! Excellent next day delivery with also excellent packing with ice during these hot August days.

Couldn't believe it when food arrived at my front door not even a day from ordering Thank u very much for your service

The website is easy to navigate, the product selection is quite good, most grocery items are authentic and from Eastern european origin. The delivery was prompt and the order was processed correctly. I have ordered from Balkan Fresh before and i will continue to do so again.

EDIT: I was contacted by Balkanfresh to address my concerns. They were very understanding of my frustrations, offered to make things right, and issued compensation for my troubles. This is the sort of customer service I'm used to having, and I'm glad we were able to talk this through to the satisfaction of everyone. Thank you Balkanfresh for making things right. ORIGINAL REVIEW: Horrible customer experience!!! My last order will be the last I ever make with them. Made an order for $200 something dollars. I live on the west coast, but they're located on the east coast. The only way to ship (and you have to pay for your own shipping) is ground. Think about that... summer months... perishable food items... ground... Long story short, UPS screws up, I call Balkanfresh to inquire and express my concern about the food. You can't talk to a person. You get an automated SMS, and then you talk to someone who clearly shows maturity in business dealings. I'm receiving a whole bunch of empty promises how they'll contact UPS for me and they'll call me back... nothing... radio silence... Today, after waiting for a week for my package (which I still have not received), I try again to resolve the issue and get a refund. A whole back and forth with someone hiding behind an SMS and who refuses to talk to me via phone... At last I gave up... I'm out $200, but hopefully, whoever is reading this... be warned... Oh and Balkanfresh... if you're reading this... I hope those $200 was worth it because you lost a customer, and more importantly... the money... I hope it brings you no good whatsoever! May it perish in your hands as it has disappeared from mine! Amin!

I placed an order yesterday and it arrived today(I think I never received anything that quickly). They have a bunch of stuff that is really really nice. The customer service is 11/10 I‘ve never gotten so much help, they answer quickly and I couldn‘t find a product so they took the time to send me the links. I‘m very happy with the order & order again

I ordered Burek, Cheese, and Beef. I must say it was the worst I ever had. The cheese had a very low filling and was more salt than cheese. Beef burek was a little better tasting, but the overpowering onion was the unwanted taste. I had Burek in Croatia, Bosnia and I can tell you, this is NOT burek. It's a cheap replica of someone's idea of a burek. I had been a customer for many years with Balkan Fresh and I ordered other things but never have I been disappointed in a product like this. If you must have a burek, please make it yourself. You can find recipes on the net. PLEASE don't throw your money away on these.

I love the products I bought from BalkanFresh. They arrived quickly and unbroken.

The order was shipped quickly and arrived in 3 days. All the products were good except my olive spread. The can was smashed up but the product inside was not damaged. This was probably due to shipping. I will order again from this company.