BalkanfreshReviews of balkanfresh.com

Delivery was quick. However, this time the company forgot to send me emails confirming my purchase...

I’m so happy to find this company! I ordered many different things from sweets, chips, jams, spreads, and meat. It arrived within 4-5 business day. My only concern is that the suho meso came warm. It was packaged with three ice bags that were already in liquid form by the time they were delivered to my door step. Not going to lie I’m a little scared to eat the meat. Not sure if fast shipping was an option (I didn’t pay attention) or if that would even help since delivery trucks are hot and not climate controlled. Regardless I will definitely use the company again just will not be ordering produce that can spoil.

EDIT: I was contacted by Balkanfresh to address my concerns. They were very understanding of my frustrations, offered to make things right, and issued compensation for my troubles. This is the sort of customer service I'm used to having, and I'm glad we were able to talk this through to the satisfaction of everyone. Thank you Balkanfresh for making things right. ORIGINAL REVIEW: Horrible customer experience!!! My last order will be the last I ever make with them. Made an order for $200 something dollars. I live on the west coast, but they're located on the east coast. The only way to ship (and you have to pay for your own shipping) is ground. Think about that... summer months... perishable food items... ground... Long story short, UPS screws up, I call Balkanfresh to inquire and express my concern about the food. You can't talk to a person. You get an automated SMS, and then you talk to someone who clearly shows maturity in business dealings. I'm receiving a whole bunch of empty promises how they'll contact UPS for me and they'll call me back... nothing... radio silence... Today, after waiting for a week for my package (which I still have not received), I try again to resolve the issue and get a refund. A whole back and forth with someone hiding behind an SMS and who refuses to talk to me via phone... At last I gave up... I'm out $200, but hopefully, whoever is reading this... be warned... Oh and Balkanfresh... if you're reading this... I hope those $200 was worth it because you lost a customer, and more importantly... the money... I hope it brings you no good whatsoever! May it perish in your hands as it has disappeared from mine! Amin!

The order was shipped quickly and arrived in 3 days. All the products were good except my olive spread. The can was smashed up but the product inside was not damaged. This was probably due to shipping. I will order again from this company.

Ordered cheese. Shipped out right away. Delivered next day (NYC to Jersey City). Packaging was protective. They sent an e-coupon that didn't work. All-in, a little pricey, but will probably order again.

Thank you Balkan Fresh for sending this. I realize that it's not your norm to send this particular product halfway across the country. When I've received this from other sources they've taped up the top to prevent leaking during shipping. Without it taped up there was a little leaking, but I believe the peppers are still fine.