Baked by MelissaReviews of bakedbymelissa.com

cant support a co that supports genocide ! israel= apartheid boycott this co! dont be complicit over 30000 innocent civilians dead in palestine! cupcakes were given to us as a gift never again!

We placed an order on Monday for a Thursday delivery as a surprise for my sister-in-law's birthday. Delivery was to be made by a courier between 5-7 pm. Delivery was never made and we received no notification. Friday after make several calls, which went directly to voicemail and instructs you to email them. After reaching out by email we finally received a response. Driver couldn't reach my sister-in-law so left with gift. Requested delivery be made Friday afternoon. Had to inform my sister-in-law of delivery and ruin the surprise. She waited all day for the delivery and it was finally made at 8:16 pm! We wanted to support a local NY business and this the thanks we got! Customer Service is HORRIBLE and we will never use them again!!

Thought I ordered 25 mini cupcakes and Added macarons for snd additional $18 WRONG ! It changed the order to 25 mini macarons for an additional $18 So for my order total of $80.00 I got 25 mini macarons in a happy birthday box That is extremely costly and not worthwhile Will not order from them again

We ordered boxes of cupcakes for the teachers at each of our childcare centers, and we were assured they'd arrive before Christmas. They did arrive before Christmas, but they all showed up on 12/20 at our corporate office located in a different state, because that was the billing address. Yes, they were given a different address for the shipping address, but they ignored that fact. We called, waited on hold forever, and then they apologized, and promised a new shipment would arrive where it was supposed to by 5 p.m. on 12/21. As of the late afternoon of 12/22, still nothing has arrived. Maybe the order will arrive tomorrow, but that does us no good, because we are closed tomorrow. So much for staff Christmas and thank you gifts for 2022. UPDATE: Now they're lying claiming it's not their fault, because they tried to help us by rerouting an order that was already in transit. Nice try, except the first delivery already happened WHEN THE CUPCAKES SHOWED UP IN THE WRONG STATE! What's happening now is they've screwed up sending us the replacement order to the correct state, that their representative said would arrive by 1:00 p.m. on 12/21/2022, and as of 5:15 p.m. on 12/22/2022 is nowhere to be found.