Baked by MelissaReviews of bakedbymelissa.com

Contacted 8/15/25 after order came late. Gel packs like hot water bottles. Asked if still edible. 8/21/25 still no reply. I have no idea if cupcakes taste good. Delivery and customer service are terrible.

Purchased a 25 pack of Birthday cupcakes for my wife with an order of macaroons added on. What I received was the macaroons in a box that said happy birthday. No cupcakes to speak of. Customer support as others have said is non existent. I spent $81 on 25 tiny macaroons in a box that says happy birthday. I was ripped off and this site is a scam. Stay away.

I placed 2 Father’s Day orders ($112) to be delivered 6/13 by 6PM, neither order showed up. I contacted support on Saturday morning to locate the order and was sent to voicemail. I emailed to locate the order and was told I’d receive a response in 48 hours. I attempted to login to my account and it was disabled by the company preventing me from even accessing order numbers. It has now been 4 days, and counting, of calling and emailing without any response. The orders were received 72 hours after the paid for delivery date and were compromised for safety and edibility as they had been sitting in an unknown location for 3 days. I have called, emailed, used the chat box, and even reached out on instagram with 0 response or action. I had to resort to disputing the charges with my bank as this company refuses to allow any form of contact.

Cupcakes never arrived !! Customer Service acted like it happens all the time ...absolutely horrible Customer Service. I feel like after Melissa made it big she just doesn't care about customer satisfaction...first time ordering and never ordering again

I can't speak of the product because I was unable to resolve a delivery issue. The product was not delivered. I have tried to reach Customer Happiness though several channels and I have got no resolution. I would suggest you not try shipping with them as there are many reviews describing shipping issues. They have no ability to address shipping issues. That would require Customer Service to answer their phone (which they don't do) or answer emails (which is also not helpful). The bot only directs you to an email form and doesn't even list the hours available. Try other sites. This company does not have customer service and they can't resolve issues.

I never need to leave negative reviews, but I am so disappointed in this company. I ordered $300 worth of cupcakes from them to be delivered for a big birthday party. They never arrived, I was unable to get help from anyone in the company for support. The FedEx tracking was never updated, a representative said they would return my call which they never did, emails were left unanswered. This is completely unacceptable to me and very disappointing. I had done my due diligence before to check out their ratings and reviews so I’m sure this is unusual for them, but still very disappointing for me and I have no cupcakes for the party! I think this could have been resolved if they would’ve gotten back to me and I could have gotten something else in time for the party.

I ordered for a friend to have for her mother’s wake/funeral that I could not attend. Order should have arrived the day before. When I saw the friend a week later and asked if she received the cupcakes she said no. I called the company which basically tells you to email them. I emailed them and 48 hours later still no response. I emailed again stating my disappointment. They finally responded they could refund or reship the order. The order was never shipped in the first place! There was no offer to even at the least waive the shipping fee I paid. So basically I look like a crap friend, and they’ve stolen my money by never shipping the cupcakes. I would never in a million years order from them again. And I also ordered with 6 other people - so they’ve lost a lot of potential business because we will all make it known they are completely unreliable.

Received these as a gift, shipping was delayed yet per their website should be safe to consume considering the timing. Overpriced cupcakes the size of a piece of popcorn that ultimately made me extremely sick. I have an iron stomach and these did me in. Full of artificial ingredients, especially dyes and colorings. Would not recommend, would never touch one again. Ruined a birthday weekend running to the bathroom!!