First order was late.
Second order ordered on 4-3-26 opted to have it delivered on 4-16-26 due to sister’s 50th birthday two days later. First package never delivered due to damage. On
4-16-26 talked to a representative at baked by Melissa and she apologized and would overnight a package so it would arrive on 4-17-26. Did not arrive. Now looking into the FedEx tracking information I looked at how the package was shipped and it was shipped to arrive on 4-20-26. Now why would a representative from the company tell me that information is so sad. I’ve heard they’re pretty good, but I will never know cause I will never ever order from this place again. I’m not wasting my time.
Response from Baked by MelissaApr 29, 2026
Hi Julie!
I'm so sorry to hear this—I would love to make it right for you! Going to send an email separately to help. Thank you for bringing it to our attention!
Anne
ST
Skip T.
I ordered 25 cupcakes for my friend’s…
I ordered 25 cupcakes for my friend’s birthday and specified a date for delivery. I received a message that the cupcakes were going to arrive two days after my friend‘s birthday. I got on the chat with their customer service and was told oh no the order is actually gonna be delivered a day early I told them I specified the exact day. I wanted it delivered per their instructions on the website. They said they couldn’t guaranteed delivery on a given day. Maddening! Because it’s being delivered a day early I have to work at home instead of going to the office and change my schedule around because this company can’t do their job properly never ordering from this place again.
Response from Baked by MelissaApr 2, 2026
Hey Skip! I'm really sorry to hear this and for the inconvenience. I looked into your order with our team and will email you directly about what happened. Thank you!
AM
A.M.
Terrible Delivery Timing
I wanted to add to these reviews regarding their deliveries. While the cupcakes are delicious and good quality, the delivery is a mess. I have bought these for shipping a few times, and each and every time despite me choosing a specific delivery date and paying premium for the shipping, they always ALWAYS arrive a few days later.
Response from Baked by MelissaApr 2, 2026
Hi A.M.! I'm so sorry to hear this, would love to help look into what happened with your orders. Please send us an email at [email protected]—we're here to help!
DN
Debee N.
Horrible customer service when you have a problem
I ordered a delivery for a specific date. It was for a birthday. It came a day late. I called and left messages and emails and no one responded . Their customer service is horrible. They said the late delivery was due to a snow storm. There was no snow where the order was to be delivered at. I requested a refund and they offered only the shipping will be refunded. I will NEVER order from this company and I hope no one else will!
Response from Baked by MelissaFeb 25, 2026
Hi Debee! Thanks so much for your feedback. I'm so sorry your order arrived a day later than intended. Our bakery was hit by a blizzard over the weekend and we got nearly 3 feet of snow, so not only could we not ship out packages, but Fedex wasn't picking them up. We try really, really hard to make sure every order arrives on time, and unfortunately this weekend the weather wasn't in our favor!
It looks like you spoke with our team earlier today shortly after you emailed, and we issued a shipping refund for the inconvenience. If there's anything else we can do, we'd love to help.
WS
Wendy S.
NEGATIVE ONE
NEGATIVE ONE, IF I COULD. LIKE OTHERS ON HERE, MY PAID FOR AND REQUESTED DELIVERY DATE WAS MONDAY. FEDEX TRACKING YESTERDAY (MONDAY) SHOWED TUESDAY. NOW IT SHOWS WEDNESDAY.
IF YOU CAN'T MANAGE THE OPERATION, GET OUT OF THE BUSINESS INSTEAD OF SCREWING PEOPLE OVER, MAKING FRUSTRATED CUSTOMERS, AND WASTING THEIR TIME. YOU CANNOT REACH AN AGENT BY PHONE (LEAVE A MESSAGE). EMAILS GET NO RESPONSE. AND CHAT PUTS YOU IN A QUEUE WHERE I'VE BEEN 15, 16 AND 19. CHAT WAIT TIMES? THEY SAY 30+ MINUTES. THE ONE TIME I CLOCKED IT IT WAS 40 MINUTES. PEOPLE ORDER THINGS FOR A SPECIFIC TIME FOR A REASON, NOT TO BE AT THE WHIM OF A RETAILER WHO CAN'T GET THE JOB DONE. OH, AND IT WAS $600 WORTH OF PRODUCT.
Response from Baked by MelissaFeb 10, 2026
Hi Wendy!
Thank you so much for taking the time to leave your feedback. I completely understand your frustration, and I'm really sorry this was your experience with us. It's definitely not what we want for our customers. I was actually planning to email you later today personally to see what we could do to make this right for you.
Unfortunately, Fedex experienced unforeseen delays over the weekend due to the extremely cold weather near our bakery in New Jersey, which caused your packages to be delivered later than intended even though they left our bakery on time. We have already refunded your entire order in full. I'm deeply sorry for the inconvenience this caused, and will be reaching out to you via email later today.
Regarding your communications with our team, it looks like your first email was answered within 30 minutes of sending it. Sometimes these can go into spam folders, so I'm really sorry if you didn't get it. Please also know we're exploring more options for live chat to help everyone get through to our team faster—it's often our first line of contact with customers, and we're experiencing a high volume of inquiries at the moment because of Valentine's Day. The whole team is working hard to get back to each and every request personally. It is absolutely not our goal to have customers waiting, and it's something we're eager to improve moving forward.
I would love the opportunity to make this right for you, and will be in touch shortly. Thank you again for your time.
PC
Paul C.
They use the Shop app for everything
They use the Shop app for everything. Want to track your order? Login? Have to use shop.
So an extra password, extra 3rd party, extra clicks, extra work.
Response from Baked by MelissaFeb 5, 2026
Hi Paul!
Thanks so much for sharing your feedback. We switched over to Shopify last year to improve our website's customer experience and make it easier to place orders. Rest assured you can always check out as a guest without needing to log in to Shopify, and you will receive an email directly with your tracking number (again, no need to log in).
If we can ever answer any questions, please reach out to our team at [email protected]. We'd love to help.
LL
Lisa L.
Ordered for delivery on Christmas Eve
Ordered for delivery on Christmas Eve. Got email stating that they would be late and we would be issued a refund for them as part of their stellar customer service. Sent emails asking where the cupcakes were, zero response. They created a label but the cupcakes were never sent out. Finally got someone to chat with and their response was that the email was automated and that we were issued a full refund. Will never buy from them again.
Response from Baked by MelissaFeb 5, 2026
Hi Lisa!
I'm so sorry to hear about your experience. We did unfortunately experience carrier delays around Christmas and proactively refunded any orders that would arrive after the holiday as planned, but most of those packages arrived on Dec. 26 as scheduled. I'm really sorry to hear that yours didn't make it and that you weren't able to reach our team—it's absolutely not the experience we want for our customers. Rest assured we're improving these processes moving forward to make sure we're able to fulfill all orders in a timely manner, and improve our Customer Happiness responses as well.
If you ever need anything or have any questions, please email [email protected]. We'd love to help.
JG
Jg
The absolute worst customer service
The absolute worst customer service. Don't return calls or emails.
Response from Baked by MelissaFeb 5, 2026
Hi Jg,
Thank you for sharing your feedback, I'm so sorry to hear this was your experience. We strive to reply to everyone personally within 24 hours, but around the holidays experienced a technical issue that caused a high volume of inquiries and delayed our response times.
Unfortunately, I'm not able to find your message without a full name or email, but if we can still be of assistance, please email [email protected] and we'd be more than happy to help.
