Baked by MelissaReviews of bakedbymelissa.com

Each time I order the yummy cupcakes they arrive exactly when I was told they would. And each time (over six experiences) they were delicious! I love this company!

We were looking for a unique gift to send our parents out of state and my wife came across Baked by Melissa. My parents couldn't have been happier. They said it was a wonderful surprise, nicely boxed and a delicious assortment of fun cupcakes. Highly recommend.

We received some today, and they are fantastic. So, fresh and good.

Delivered on time, real time tracking which I love! Sent to my daughter in NC for her bday, she said they are delicious!! Would definitely recommend.

Delicious & fun cupcakes plus an amazing customer service experience! I placed a large order of cupcakes as a surprise for my son and daughter-in-law’s belated family wedding celebration. The order was delivered to my sister’s home as planned on 7/16. But then just an hour or so later her house was struck by tornado-force winds and rain bringing 4 huge trees down on her roof! Thank god she wasn’t home. The beautiful pink box of cupcakes was blown away and damaged. The next day I reached out to Baked by Melissa via chat on their website and they immediately offered to help by sending a fresh new, replacement batch shipping to my niece’s home instead. My sister is fine thankfully and we managed to still have our small celebration a few days later where we all enjoyed the delicious cupcakes. Thanks for understanding and doing the right thing!

Today I had an experience online tracking my order that I placed on 7/15/2024. My nephews Birthday was this week and I wanted to surprise him. He has been doing very well in school and he plays a variety of different sports. Through his parents I heard that he has been working hard at home and school. When I heard that me being his favorite Auntee, I wanted to do something nice for him and reward him with a box of these yummy cupcakes. I have ordered them before for only family members Birthdays and they have loved them. I did reach out to customer service online and Ms. Rosalie was the young lady who replied to help solve my issue. By contacting them online it turned out to be positive experience. They did reply in less than 24 hours which was a plus in my book. And they handled the matter quickly and smoothly. Options were suggested and I loved that about them. My nephew will enjoy this gift even more so once I explain to him what the delay was. These girls are my ROCKSTARS!! I highly recommend these cupcakes. My favorite is ALL OF THEM!!!! I really enjoyed the mint cupcakes and the peanut butter and jelly ones. What's nice about these mini bite size cupcakes you can order for any event. Thank you for all you do to keep us SMILING!!!! MARIAE Sara | Customer Happiness Lead Baked by Melissa 212.842.0220