Baked by MelissaReviews of bakedbymelissa.com

This company, is fricking spamming pain in the A** Never ordered from this ANNOYING comping! One day I decided to look at them for some cupcakes and they’ve been spamming me ever since. I WILL NEVER EVER ORDER FROM THEM.! GOOD LUCK WITH YOUR EXPERIENCE… Read the review warnings before looking, ordering, or you my friend will be caught in spam trap!

They sell your email and phone number as soon as you give them it!!!! It is absolutely no coincidence that I signed up for their deal and the next day I’m flooded by spam emails, I did not give my email out to anything else within months of this. So not worth it to deal with every.single.day now for 3 weeks. Overpriced anyway. Especially to then be selling potential customer information.

Absolutely terrible customer service Order was received 4 days late and completely melted. This was a gift for someone and reordered again to give them the benefit of a doubt and never received the second order!! Tried calling to get refund and no one retuns your calls DO NOT BUY FROM THIS COMPANY!!!

FAIL. I should have looked up the Trustpilot reviews. I ordered a box of birthday cupcakes for my friend's birthday well in advance, and I chose the delivery date—on her birthday. The delivery date is now estimated the day after her birthday, when she will not be home for a week. The cupcakes will sit and rot on her porch. NEVER ORDER FROM THEM.

This is the second time ordering from baked by Melissa and I should have learned my lesson the first time. I paid extra for 2 day delivery and my order never arrives. Don’t order from them if you need something delivered on time.

The worst garbage I have ever tasted.. more money spent in packaging than the actual product. Your product sucks.

Don't purchase from here unless you want to risk the chance your order never arrives. Placed an order in early February for Valentine’s Day, it is now almost May and it is still only “Order Placed.” No shipping, no nothing, but you bet they still took my money and have not resolved this. I had never received any other information, never heard back after reaching out to the provided customer service email, but they blow up my email inbox with promotions. Extremely disappointed with how this has been handled.

I placed an order on April 15 for cupcakes to be delivered on April 20 for my daughter’s birthday. Instead of arriving on time, I received multiple shifting delivery windows from FedEx with no explanation, and the order ultimately never arrived. When I contacted BBM via chat, I was simply offered a replacement or a refund. Because the original order never showed up, I chose the refund. It was incredibly disappointing to find out that not only did the order not arrive to my daughters address, but BBM actually had the package returned to them, rather than taking even a small step to make the situation right. What was even more disheartening was that no apology, support, or gesture of goodwill was offered—despite the inconvenience and the fact that I relied on this company to help make my daughter’s birthday special. I understand delays happen, but the lack of accountability, acknowledgment, and good faith to make things right was frustrating. Even when I called again to explain my everything that happened, I truly expected some acknowledgment of the inconvenience—whether an apology, a credit, or even a small gesture—to show that my experience mattered. I reached out by email and shared every detail of what happened, along with how upsetting the experience was for me, but I never received a response. After all of this, I truly thought there would be some acknowledgment — an apology, a credit, or even a small gesture — to show that my experience mattered. It makes me genuinely sad that I can’t speak highly of this company anymore, and even the name now brings a little heaviness instead of joy. I’ve spoken highly of BBM for years, and I truly wanted to continue supporting this company. Unfortunately, my experience didn’t reflect the care and customer appreciation I’ve always believed this company stood for.