BaginningReviews of baginning.com

Response from BaginningAug 16, 2024

Bonjour, Nous sommes vraiment désolés pour la gêne occasionnée pour vous. Veuillez comprendre que le sac provient effectivement de notre usine. Mais nous sommes désolés de ne pas répondre à vos besoins et vous avons remboursé intégralement à titre de compensation. Veuillez vérifier dans votre boîte aux lettres la solution satisfaisante que vous avez également acceptée. Pour toute question future, n'hésitez pas à nous contacter. Je vous souhaite bonne chance et soyez en sécurité et en bonne santé. Meilleurs vœux, Baginning

Response from BaginningAug 16, 2024

Hi Dana, We're so sorry for the inconvenience for you. Please believe that the bag is made of leather as advertised, but the leather is also graded according to its price etc. But we are sorry for not meeting your needs and has issued full refund to you as compensation. Please check your mailbox for the satisfying solution that you were also agreed. Any future question, please don't hesitate to contact with us. Wish you well and please be safe and healthy. Best wishes, Baginning

Response from BaginningAug 16, 2024

Hi Nadia, We're so sorry for the inconvenience for you. Please understand sometimes the colour of the bag could be different in person as sometimes when photographed it can look different than in real life. Just like the pics we sent you in email, the color changed from the online picture in certain lighting or by different equipment or shooting angles etc. But we are sorry for not meeting your needs and has issued some refund to you as we both agreed. Please check your mailbox for the satisfying solution that you were also agreed. Any future question, please don't hesitate to contact with us. Wish you well and please be safe and healthy. Best wishes, Baginning

Response from BaginningApr 17, 2024

Hi Agnes, We're so sorry for the inconvenience for you. We would love to understand your experience better, so would you kindly let us know more details about your order—like an order number or email under this order? Then we will check for you and fix the problem well for you. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Baginning

Response from BaginningJul 1, 2022

Hi Khambrielle, Sorry for all the inconvenience. Here is our shipping policy https://baginning.com/shipping . Deliver Time: Stand shipping time 7-21business days (not available for US during COVID-19) You placed the order on May 14, the parcel was delivered on June 3. So this order arrived on time---under our shipping policy privacy. But we are sorry for not meeting your needs and has issued some refund to you as compensation. Please check your mailbox for the satisfying solution that you were also agreed. Any future question, please don't hesitate to contact with us. Wish you well and please be safe and healthy. Best wishes, Baginning