Badlands RanchReviews of badlandsranch.com

They took my money and never sent the product. BEWARE! I get no response when I continue to reach out to them

It looks like Real Customers Reviews not getting posted and shared on their site. We left 1 stars based on our experience and they never posted there. They falsely advertising what they selling because we paid for Full bag product. We received instead half empty bag 6inch tiny bag . As a topping for a tiny dog last only 6-7days max you are lucky to get 6cups out of this TINY HALF EMPTY BAG. Ripped off and disappointed.

If you truly have a picky dog, do NOT buy this product. Not only will you have spent nearly $40 for a small bag of food, but that “90-Day Money Back Guarantee” will be the full amount you paid MINUS $15+ to send it back. It was not made clear that the costumer is responsible for shipping. It kind of feels like I got scammed. Very disappointed. Don’t take a chance and waste your money like I did.

Worse customer service ever! When I did not receive my order I sent an email to customer service. I really don't think anyone actually reads the emails. All I received was scripted emails. One email read "if you keep the order we will give you a 33 percent discount." What am I keeping? Second email sent an RA number. What am I returning. I am the customer and Badlands is the shipper. They did nothing to try and contact USPS regarding my order. They just kept sending a scripted email on how to track my order even though I wrote several times my order is stuck in transit. Another week goes by and after send several emails they did refund my money. Two more weeks go by and half my order shoes up. I immediately email them to advise some of the order shows up and to send a label so I can return unopened bags. What do I get? Another scripted email titled "Great News." I guess because the order showed up? This review is not on the product itself, since I haven't tried it. But I will not do business with a company that has them send scripted emails instead of having a relationship with their customer. I really thought this company would be different.

For a 50 pound dog it would cost you $400 a month. If you have a small dog I highly recommend it it would be affordable and I’m talking about between five and 20 pounds max.

My dog has had a lot of health problems since a pup so I have spent hours researching what the healthiest foods offered were. I came across Badlands Ranch and was really touched by Katherine’s testimony and how she wants to help etc etc etc. Fast forward about 6 months, my dog starts having loose stool so much so I have to wipe her bottom every time she potties. The vet suggested the beef recipe wasn’t good for her and she was having trouble digesting it and suggested I switch her. Well 7 bags later and passed the 90 day return period I decided to call and see if there was anyway they could help cut some of the losses and maybe send it back since it was making my pet sickera. Being they are all for healthier pets right? No….they don’t care….it was like speaking to a robot. I’m sorry my dog didn’t show the symptoms within the 90 days or I didn’t directly link it together. My dog enjoyed the food but her little body couldn’t handle it. The only recipe they had when I got it was the beef. Let’s not forget the aggressive push to buy more more more bags bc they are offering a discount RIGHT NOW ACT FAST!! In turn, trying to save money by buying more like they push you to do and feed my dog healthier food and help other dogs by making the purchase, it all backfired by me losing money and my dogs health being compromised.If this company truly cared about the well being of our pets, they should understand certain circumstances and hear them out. Not just brush them off and read their stupid policy and say, “sorry I’m not sorry!” I don’t know many ppl who can spend that much money in food for their dog so the chances of me being able to sell it locally are slim to none. Think twice before you get sucked in to this money racket.

“In mid October I ordered one bag of Badlands Ranch dog food. Just one week before I lost my beautiful 13 1/2 golden retriever. She was a certified service dog, pet therapy dog and search and rescue dog. I saw an ad for Badlands dog food and was hoping it would be more healthy for my remaining dog than the premium dog food I had been feeding. There was a 100% guarantee of refund. I am used to ordering from Chewys and Amazon and they really stand behind their products and with their customers. This is what I was used to. If an item was broken or damaged on delivery, they stood by their guarantee. By October 22 I still had not received my order and I called Badlands Ranch. I was told it had been delivered on October 20th. I replied it was not delivered. I am handicapped and am mostly always home. I looked a second time around my front porch and was adamant it was not delivered. Badlands verified by photo it was delivered. By this time it was dark but I grabbed my flashlight and went to the far end of my driveway. There was the package on the street side of a pillar and out of sight of my house. It had been out there for two days with the temperatures of 104 degree days with the sun beating down on it and had bugs crawling all over it. I contacted Badlands Ranch and told them I was requesting a refund. I was told I would receive a 30% refund and I could keep the product, which was $44.90. I told them I did not want the product and if they would send me a return code (like Amazon), I would return the product the very next day. I was told I would receive 100% refund but would have to pay for shipping. I sent it back, the very next day, at a cost of $14.27. I have paid $59.17 total for this Badlands Ranch dog food. They did refund $39.95. I am owed a total of $19.22……from a company that guaranteed 100% refund. That may not be a lot of money to some, but I am not a movie star and it is to me. More importantly it points out that 100% guarantee with Badlands Ranch comes with strings attached. Be wary! Check out the guarantee on their website. It indicates 90 days for a full refund yet they offered me a 30% refund and I had the food less than a day. If I paid to return the product they would refund “almost” 100%. This has got to be some type of scam. Joyce Hubler

This is a dishonest company that only puts up the reviews they want. They do not have 5 stars. I chatted with customer service about my dog’s open wounds from their product and was told I will receive a refund and got several empty apologies. Then I was told to take my dog to the vet, which I stated at least 2 times that I did not have the money for. There are no warnings on their site or packaging that says this could have happened to my dog.