Badlands RanchReviews of badlandsranch.com

If you asked me 4 months ago when I started badlands I would have given 5 stars. But after 2 weeks of their system issues and them trying to take $249/day for my 1 week subscription is insane. I've spoken to them 3 times in the past 2 weeks and nothing is resolved, today I got an attitude with a call back when you want your order. It's sad because my picky dog liked it and now I'm back to searching for something less stressful that I'm not having to call multiple times a week, who has time for that. They need better systems and better manufacturers that can charge you when the order is complete and mail it in less than week, which has been my other issue, they use some unknown shipping company that takes twice as long as UPS.

After placing my order, I received confirmation on 2/10/24 that my order was processed and set to ship. Given the standard shipping time of 3-5 business days, I anticipated receiving my order promptly. However, it wasn't until 2/27/24, nearly three weeks later, that the dog food finally arrived. During this extensive delay, I was compelled to purchase alternative dog food, incurring additional expenses. Despite my attempts to resolve the issue via email, my concerns remained unaddressed. Consequently, I contacted Badlands customer service department and spoke with Jessica. Regrettably, my interaction with Jessica only exacerbated my frustration. Jessica's demeanor was unprofessional and dismissive. Despite my request to escalate the matter or speak with a more senior representative, she adamantly refused, claiming to be the highest authority available. Furthermore, Jessica expressed a lack of accountability regarding delays in order fulfillment, directing me to contact the mail carrier instead. Given the unsatisfactory resolution and the poor handling of my concerns, I formally requested a full refund for the dog food, including the cost of return shipping. It is disheartening to encounter such disregard for customer satisfaction with your company and employees, especially after being subjected to such inconvenience and additional expenses. This is very unacceptable behavior and I would never order from here again or recommend.

It pains me to slam Badlands but the customer service is horrendous. Their phone system is horrendous. I painstakingly placed an order, again, last week was told it went thru only to find out today that it had not and I even got an email stating it was being shipped that day. It was not. The food is okay. The super complete beef and chicken flavors consistently is NOT consistent. Sometimes when the bags arrive the pellets are so hard I have to soak them in water to soften them up. The only reason I have not dropped Badlands food yet is because my dogs are used to it although I find it very expensive. I have five dogs so six 24 oz bags on their subscription plan is $143.88.

One of my shih tzus likes it. The other one not so much.

I have FOUR dogs. Two that will eat just about anything and two that are very picky. I ordered this thinking I could get the picky ones to eat since they can no longer eat a raw diet due to health issues. THEY WOULDN'T TOUCH IT! I even tried giving it (mixed in) to the two that will eat ANYTHING but they picked around it and wouldn't touch it! Now the company is REFUSING to cancel my subscription! I have no idea how to get this to stop!

Placed my 3rd order with Badlands Ranch for 6 x bags Beef Super Complete dog food on 03/20/24. When you e-mail their CS, you receive a 'computer generated' e-mail and your questions are not addressed. I have an account and I know how to track orders, but this 'bot' tells you to do both. Website says this food is made in America, so why does it take 9- ???? business days to receive? 04/01/24 will be 9 business days since I placed this order and this shipment has not moved in the USPS network since 03/25/24. Also, what is with all the 'offers' that continue to pop-up when you place an order w/ BR? Seems like a very sketchy business practice for such an expensive dog food and supposedly owned/operated by actress Katherine Heigl.

My dog had constipation followed by very loose stools, he could not digest the food. I tried slowly introducing into his diet, but it just was not the right food for him. I know that dog food doesn't always have a pleasant odor, but it literally smells like poop. If you want to try it, just know that they will not refund your money.

Pure hell. Discussed their food. Placed order then cancelled order exactly ten minutes later with email confirmation of cancellation. Notified bank to block them immediately. Thought all was fine. Received notice they tried to get into my account in Feb. Closed that bank acct. Called again to confirm I cancelled order almost immediately after placing because I was bombarded with ads to buy additional supplements that were already supposed to be in food formulation. Something wasn't right. Another email confirmation no order sent, nor would be Badlands cancelled forever. Then march I receive notice from badlands they were unable to pull funds from my account for march shipment. Last straw. Went straight to police, started BBB, consumer protection reports for scam and potential theft of funds. Warning.