BackyardPoolSuperstoReviews of backyardpoolsuperstore.com

Okay so not even a star. They sent me off brand pool equipment. Not anything like described. It came on an 18 wheeler. Now they want me to pay to send it back. Very dishonest. I would say... steer clear.

Great customer service. Very responsive. Needed pump motor ASAP and i received my pump in 2 days. Thank you

Terrible or even non existent customer service. Their phone is not available, chat is not available. Couldn't find out my order status. Emailed a few times - no response. Ended up cancelling my order -can't trust a store with such a level of customer service.

To Anyone thinking of purchasing ANY item from this business Beware. I ordered a Hayward w3h150fdn natural gas heater via Amazon for the cost of $1999 using my Amazon Prime with FREE SHIPPING I Received a shipping confirmation from Amazon.via email another email to follow on exect date due to the value of the item a signature will be needed. Approximately 3 days later I received a cancelation on my order from Backyard &Pool Superstore. The reason was NON PAYMENT for freight. I called Amazon they tried several times to resolve the issue but this so called Business would not budge. Lastly I was told by this business they would re-order the heater BUT the price is now $2199. Amazon asked this 3rd party vendor to honor the original price from 3 days prior Amazon could not resolve this issue due to the fact Backyard &Pool Superstore is a 3rd party vendor. One would say what kind of business is this. PLEASE BE GUIDED ACCORDINGLY doing any kind of business with this so called company

The "About Us" page claims they believe in customer service. They must mean they believe it exists somewhere, just not at their company. I ordered a part from their website. As there is no part number on my defunct part, I relied on their website for identification purposes.The picture and description matched the part I needed exactly. The part I received had the same part number I ordered but was very different to the image associated with that part on their site. After contacting a representative via online chat regarding a refund of part cost and shipping charges I was told "no", but I could email the company regarding my request. After about a week with no reply I sent a 2nd email which started numerous exchanges about the issue on their site with another representative who refused to work with me at all. He just kept referring to their return policy which made me liable for all shipping costs and a 15% restocking fee, refusing to acknowledge their site's misrepresentation of the part was the cause of the issue. Instead, he stated that images are only representations of the product and may not match. Worst customer service I've experienced in a long time. Bottom line: Customers have no way of knowing exactly what product they're ordering as the website advertises inaccurate part images. If you order and need to return, you pay delivery and return shipping, restocking, and had better hope you didn't take the part out of the package if you expect a refund. Horrible company.