Backwater ReptilesReviews of backwaterreptiles.com

I ordered from them for the first time, I've read reviews in the past, and having worked in customer service before, I realize some customers are not happy no matter what. I received my frogs today, they all look healthy, ones a little skinny but he ate within 5 mins of being placed in his terrarium, as did another one. I'm glad I have Backwater reptiles the chance, and I would order again from them.

i love my chamelion :)

Great experience. My butterfly agama lizard arrived healthy and well packaged. Will order from them again.

I ordered a Sulcata hatchling from Backwater Reptiles. I ordered before I read the reviews and then once I did I was extremely worried. I have to say I was so worried that I ordered another hatchling from tortoise town who had great reviews! Well, I had no need to worry. My hatchling was shipped immediately the same day. She was missing for a day, but it was at no fault of Backwater. I notified FEDEX immediately and they rushed to find the order and she was delivered the next day. When she arrived she was in a small box with holes punched in the side. Inside the box there was styrofoam and she was in a small plastic container. I was not too happy that there was no heating pad, but my hatchling was no worse for the wear. I rushed her in to put her under the light as recommended by other reviewers, but she was lively from the start. She is extremely friendly and very active. I contacted customer service and they responded quickly when FEDEX had temporarily lost her. I was impressed with their quick response. Now, tortoise town not only still has not shipped my hatchling which I ordered and the payment cleared on May 9th but I have had to complain everyday just to get my hatchling shipped. Please be warned that although this company has low ratings I can honestly say I would order from them again in a heart beat over tortoise town.

Read the review AFTER I made my purchase. I was nervous but in the end I was pretty satisfied with what came in. I have 1 sling ornate tree tarantulas and 1 Goliath tarantula as well as a Borneo blood python. All arrived on time and healthy. I was hoping for a gooty sapphire and cobalt tarantula but they were outta stock. I can see myself doing business again in the future

I bought a bearded Dragon a little more than a year ago. The lizard came healthy and is thriving until today. Last week we order 2 other lizards, unfortunately my boys were behaving badly and I had to cancel the order. Backwater reptiles allowed me to cancel and refunded the full amount within and hour. I find Backwater reptiles to be an excellent source of good healthy reptiles and a pleasure to deal with. I would ONLY buy from them.

Just received the baby kingsnakes in the mail few days ago very active and healthy looking forward to buy more reptiles from this place👍👍

My order came the day I expected. I decided to add to my order after it was placed. Although it wasn't available they responded quickly. Everything arrived healthy and active. Very pleased.