Backwater ReptilesReviews of backwaterreptiles.com

Awesome company. Have ordered twice and have had no issues. Will be ordering again.

Orderd about 1k worth of frogs and such. Uromastyx. Geckos. Ect. Correspondence was great. Shipping was a little delayed. But I was notified. Animals are all alive and happy. And healthy so far. Will be ordering again. Also guys. They PRE AUTH at purchase. Then it's released. then when they ship they charge your card upon delivery. At least how mine went. So there's people claiming they stole their money. I think you guys just have poor financial awareness and spent money you didn't have because you thought it took. And then got confused. Lol. Good company. 10 out of 10 Mike S.

Second time ordering both was successful great company

Holy crap! I have no idea how so many people are claiming to have had bad experiences with this business. I have bought 4 (count them) 4 tarantulas (all separate transactions) and never had an issue. I even tried to buy a 5th and they ran out so the immediately contacted me to let me know if I wanted a replacement. Then on another occasion I ordered a T of a certain size but the ran out and again emailed me to see if I wanted a different size. I have had very good experiences with them. Yes they can take awhile to respond sometimes but I have never not gotten a response, and every order that has been mailed to me has arrived perfectly healthy. I just received a beautiful adult Mexican Redknee Tarantula today as a matter of fact. The importance of adding this is, it is very cold where I live right now. I was concerned it might die in transit, but when I opened the box, they were smart enough to have added a heat pack to keep her nice and comfy. THANK YOU! I've even bought several feeder insects that arrived on time alive and healthy with FREE SHIPPING! I have dealt with other places in addition to them but they've been the best so far. I will definitely be doing most if not all my buying from them in the future. These negative reviews are quite shocking to me since I have never had an issue. (Probably over sensitive, demanding a$$hole types.)

Arrived overnight very lively, good communication. Very good experience all around.

Temperatures have been very low in CO making shipping difficult. But Backwater Reptiles makes it clear and easy to target specific shipping dates, which was great when a one day weather window finally opened that made it safe for our turtle. He arrived in an insulated box, still plenty warm and surrounded by moist fluffy stuff in the container to keep him cushy. They packed him like I would have packed him, and I'm picky. First meal was a smaller bladder snail in his tank that made a slight error in path, maybe 15 minutes after being unboxed, that's a fairly relaxed turtle in my book to be interested in food so quick. Very pleased. My only nitpick is that as the turtle was a Captive Bred specimen, it would have been nice to have had some sort of certificate or the ilk listing a hatch date. However this was not promised or hinted at, more of a suggestion. I received what I asked for, and in excellent condition. 5/5

Backwater is a company with high standards of customer support and quality animals. I ordered a ball python and he showed up in perfect health. Good skin, eyes, and scales. Very docile. It was immediately apparent that this juvenile has been well cared for and socialized throughout the first year of life. Backwater answered a number of email questions promptly and courteously. I would highly recommend buying from them. The low ratings are a complete surprise to me, as they went above and beyond with their customer service and quality of product. Please use them for your next order, and write a review to help them get the reputation they deserve. Great job Backwater!!! I’ll never use another company again!!!!!

I had a very good experience and would order from this company again. I would advise using caution ordering in the winter if you live in a cold state. Their "live arrival guarantee" is voided if your temperatures drop below 40 F, which is in the small text so people complaining in reviews just don't know how to shop online. I did have multiple emails with customer service rescheduling my delivery due to winter storms and my own personal schedule, and they were always prompt and professional, and my animal arrived alive.