Backwater ReptilesReviews of backwaterreptiles.com

Do not support this company. Support your local pet stores that actually know what they are doing and care about their animals. They improperly ship their reptiles and then refuse to reimburse you. My reptile arrived dead in front of my kids. He was dead for several reasons: They Shipped a reptile in a tiny container with few air holes inside of a box with no air holes at all, inside of another sealed package with no air holes. They Shipped him with a huge heat source directly next to him instead of attached to the top of the box as it should be for even heat away from his body. The box was not labeled live animal so handlers wouldn't know when they tossed it around.  They shipped a reptile that was much to young and small to survive the shock of shipping. They ship them at 8pm when Fed ex can't be reached by their customer to hold them for them and then nullify the terms when people don't have Fed ex hold them.  Their solution to this problem and their "customer service" was to have me pay them yet again to ship another reptile in those deplorable conditions. I went to an exotic pet place and showed them the package and they just shook their heads at that level of ignorance. Then told me they have heard several complaints from people doing buisness with this company. Care about the safety of these reptiles and go somewhere that cares about them and can get them to you and your family alive.

Orderd 4 yellow-bellied sliders from this bad company received all four semi alive in a small plastic cup with a lid with a damp paper towel in it all four turtles in one container so when the box was shook or move during shipping the turtles must have had to slam into each other with no cushioning or protection the poor things two of them were so small and underfed that their shells were like thin paper and ultra-soft they both died within 2 days another one died two days after that one is left they shipped the turtles in the tiny cardboard box with virtually no insulation and no way to protect the turtles from bouncing around it's for a $40 shipping fee premature and underfed I felt more bad for the turtles than for the money I lost don't waste your money or time

I bought two baby turtles off this website called backwater reptiles. I was learning all I could about taking care of two turtles, they looked fine and healthy enjoying their new tank. But then one of them died about a month after I bought them! Then the following month the other one died! THIS WEBSITE IS A SCAM! THEY TREAT THEIR ANIMALS HORRIBLY! DO NOT BUY FROM THIS WEBSITE!

Never again I will Buy from backwater reptile I purchased my Grody sapphire From them and as you can see she’s was missing one Leg and Sadly she died on me not even a week later. I called them multiple times to let them know that she’s was not eating and she was not doing well and they were just buying time so for my guarantee expiredand so they had the audacity to ask me if I wanted to purchase another sling for 200 and something dollars from them I said nope I would never buy from you again you’re selling sick sling to people so be careful out there. My first time experience buying online

The lizard i bought was sick and very weak from the first day i had her. She's now dead! Her private area looked destroyed as in she was forced to get pregnant over and over.

This is actually a "drop-shipping" service run by a guy names Sam Sundberg. Despite leading you to believe he runs a brick/morter shop, he is, actually, only a broker. He avoids providing any contact information except email. Sam is very well known for poor customer service. He is famous for posting glowing reviews of his business on several sites and was actually kicked off of one reptile site for such unscrupulous activity. If Sam sends you a sick animal (which happens with disturbing frequency), he might sell you a second at wholesale prices. That is the extent of any "guarantee". PLEASE DONT TRUST These people !!!!

This company is a scam. Will sell you a reptile, but they don't carry the food for it, nor does anyone else. They won't tell you that -- they'll just take your money and disappear. Lousy customer support. RUN AWAY and keep your money.

was actively emailing their sales team about a particular snake I was going to purchase. They are very slow to respond. They also do very poor business. Three days I am emailing them about this snake and they sold it to someone while I'm waiting for shipping costs. Pretty crappy way to do business and definitely lost me as a customer. I'll stick with bobclark.com.