Backwater ReptilesReviews of backwaterreptiles.com

I bought 4 turtles and they died less than a week, they were super inactive and just slept all day and eventually died. They would not give me a refund since they wanted the picture of the turtle along side the shipping label. It took them 2 days to get back to my email and never answered the phone. So im guessing they expected me to keep my dead black shrivelled up turtle. I had a picture of it dead and they would not accept it. So yeah, screw this company.

I ordered a black rat snake from this company on a Saturday. Monday, I was contacted via email stating they were out of stock. No apologies. Fine. The agent offered a grey rat snake instead. I told them yes and to process it. I never heard back that they were processing the order. Wednesday, my snake should arrive. Nothing. I email them at noon. I don't get a response until 3pm. I explained that l the compatible on Monday. They stated that they've been offering the grey rat Snake since Monday. No apologies for anything. I stated that I still wanted the snake plus some kind of confirmation it was being done this time. They stated the order was being processed and my snake would ship Thursday. Thursday. I receive another email stating they couldn't send they're grey rat snakes at 5:30pm. No apologies. I made multiple attempts to call the company but they never answered their phone. Never once did they apologize for any inconveniences or trouble caused. I requested a refund and have heard no word back about it. Do not order from them.

In my opinion they have horrible customer service. Also a pretty lousy website. I placed an order with them for dart frogs that were listed on the site. The next day they emailed me saying they didn’t have those frogs but gave me a list of ones they did have. So I picked out new frogs and was told they would still give them to me at the same price. Then the next day AGAIN emailed me saying those were out of stock! So once again I picked out new frogs. Then I receive an email saying I would owe an additional $100. Just forget it. They could have still honored the sale price for jerking me around for three days over these frogs. Especially since I already spent over $100 on their tank setup. Very very disappointed.

Id give them no stars if possible. It turns out they wild catch the cane toads... the worst part is before they send it to you, they don't even make sure the creature will eat..so I was sent a toad that refused to eat to the point of death...I've had nothing but problems with this company. Dont buy!!

This is by far one of the worst places to get a pet from smh . i order some turtles on a monday, i get an email tues about we need a picture of your i.d and your credit card ok thats still weird never went threw that with any other turtle place but i did that emailed it back . now Wed they said we have to email to the address on your id like what ??? Send my package to the address i told yal you don't know if its a gift or anything smh . then told me it was protocol smh never heard that in my life of buying pets . i just ask for my Money back cause its clear they don't want my business and I'm not going threw great leaps and bounds to get what i want I'm not deal with that or this company

We received a boa from them about a month ago. She was very thin when we received her. With all the quarantines going on I didn't want to chance it by returning her. I was hoping she was just malnourished. She died yesterday. Not only did I lose a beautiful snake, but I am out 300 dollars. I'm so let down. I'm just sick about the way it turned out.

This company is complete fraud. SCAM SCAM SCAM! If i could give 0 stars that would still be too much. And the supervisor Brittany has the most disgusting attitude. I never received my OVERNIGHTED reptile in which i paid almost $40 just for it to be express. I was told that my first order didnt go through because of the billing address so they made me order it again. Never received my pet nor my refund. Scam!!!!!!!!

I ordered a tarantula. Labeled 24.99. I placed my order and realized it was marked 34.99. I emailed the. Asap and asked for a possible item to split thedifference. A frog or something. They said they couldn't and the drag down price was the accurate one. The sole purpose of that species was the 25$ price. I wont be purchasing from this company again.