Backwater ReptilesReviews of backwaterreptiles.com

I ordered about 50 Dubia roaches a few weeks ago. They finally showed up in my mailbox six days late with every single roach dead. I called their customer service number and got no answer. Upon reaching voicemail their inbox was full. I emailed their customer support and received no response. This company is a disgrace to the industry. Avoid at all costs.

Horrible customer service. Tried for the first time and is the worst ever...hopefully I receive my iguana soon!!!

Buyer beware. The first time I ordered from them I paid for a heat pack that was not with the crickets upon delivery. The second time I ordered from them I waited a whole week and still no crickets even though it's overnight delivery. I complained about the time so they cancelled my order. Now I get to rush delivery crickets from somewhere else while I wait for them to refund my order of 1k crickets.

I would give 0 stars if I could. I ordered a panther Chameleon from them and now she is struggling to live. I’ll be lucky if she makes it to Monday for her vet visit. This site is a SCAM. DO NOT ORDER FROM THEM ! my little girl is going to struggle to live because these people don’t know what the hell they’re doing. I’m so disappointed and disgusted with this place.

I am absolutely disgusted by this sorry excuse of a “company”. My fiancé and I asked for a panther chameleon, when she arrived we both knew something was wrong. She arrived in a small cardboard box with some newspaper in it, with an ice pack. The poor girl was in so much stress. She was so thin, refused to eat and to move. She looked like she went through hell. Several days later, no change at all. NEVER order from this sorry excuse of a company.

Only reason for one star is i can't leave no stars my ball python arrived skinny lying on the bottom of the plastic container cold and not moving the container was wrapped in newspapers in a Styrofoam lined box but with no heat pad she was very cold i have many snakes and other exotic pets and this is by far the worse experience i have had with a online seller of exotic pets don't waist your time go to xyz reptile you wont be disappointed

I purchased a tarantula and cage from this company for a birthday gift. Despite being available online, the one I picked out was then stated not available. I chose another type and the order was shipped. Or so I thought. The spider came (DEAD ON ARRIVAL) and no cage. I was assured that it was probably molting and to be patient. I waited and waited and waited some more. Sent in necessary pictures and was told to continue to wait. The spider eventually started shriveling up and I provided more pictures and I am still waiting. They will not respond to my emails and have accused me of not telling them in a timely manner despite my trail of emails I have. It has been 14 days and I still have NO CAGE! Their company is a joke and a fraud. They owe me $187 and I don't know if I will ever get it back. Deplorable.

My frog died 3 days after it arrived. The frog arrived looking sickly and not in good health and it went downhill from there. Their customer support was very unhelpful and refused to assist. Do NOT trust these scam artists. My $80 was gone. I do NOT recommend this company, unless you like throwing money away.