Backwater ReptilesReviews of backwaterreptiles.com

After ordering a boa imperator from this company, I'm very confused by the slew of negative reviews. Every question I had was answered promptly, thoroughly, and very politely. The animal had a wonderful temperament and seemed perfectly healthy. Every aspect of my experience was as good or better than I'd hoped. It's possible that some of their supplies aren't so good, but my experience was excellent. I wasn't given any incentive to write this review and I usually never leave reviews on my online purchases, but I was just genuinely really happy with this company's work.

Ordered two exotic pythons both arrived on time and healthy would definitely purchase from backwater again, my experience was nothing but pleasant and I would recommend them for anyone looking for exotic reptiles.

I have purchased from backwater several times and spent around 4,000 dollars it seems like two different companies here. I noticed that they ship from Florida and Texas when I received my reptiles from Florida they have been abused and not cared for properly. When they come from Texas they are just opposite healthy packaged well and sexed accurately one thing that seems consistent is that getting someone on the phone is impossible but at least they haven’t stolen my money like some others:)

I was a little nervous about my order because I didn’t read the reviews until after I placed the order (duh). But I am very happy with my experience. I ordered a gecko and it arrived alert, active and healthy. Communication was excellent. I would definitely buy from again.

I have seen both good and bad reviews, and I'm shocked at the bad ones. This business is spot on, they answered every single email I sent to them (and I sent a lot, with questions, etc., etc.) I over paid, they refunded my money immediately. They were very helpful with the shipping process, and I received 3 healthy CB juvenile turtles. It was actually easier than purchasing at a pet store (Backwater has a HUGE selection of species) and way better than a reptile show were the reptiles are handled and ogled at by everyone, but no-one buys. I will definitely be a returning customer, my first experience was fantastic. Maybe all the bad reviews are from beginner reptile owners, or they think buying a reptile or arachnid is like ordering take out pizza. Its NOT that simple and Backwater takes care of all the little details. Thank you Backwater, 3 different species, super healthy and bright eyed, from your tank to mine in less than 15 hours! Amazing!!

I just purchased a blue tongue skink and a Egyptian euromastyx from backwater and per usual they were spectacular specimens and the customer service was top notch it is cold here up north and they made sure my reptiles were going to be safe right until they made it to me, always a great experience overnight shipping and always kept me informed 🤗

My experience with this company was pretty solid . I was able to order pretty easily . I had a little issue with fraud checks , but I really appreciate the extra measures they took to make sure it was me and not someone using a stolen card . They shipped out as promised , and the animal arrived healthy and Alive . I am satisfied .

Very professional, friendly communication and shipping was on point with their schedule. My baby Colombian rainbow boa came bright, healthy, and curious the next morning. Great experience would do business with them again. I work at a pet store and deal with getting shipped reptiles and this little girl was packaged very nicely with styrofoam and clumps of newspaper and of course she was in the cup with a lid with air holes and bedding in it. (Writing this mainly because I did see the negative reviews and was a tad worried, none of that happened to me though and I wanted to share.)