Backwater ReptilesReviews of backwaterreptiles.com

We ordered a panther chameleon from Backwater Reptiles and he/she came in malnourished. We’ve had the chameleon for 2 months now, still do not know the sex because it will not eat or drink (we ordered a mail at extra expense). It has been sick since the day we received him in the mail. I do not recommend ordering from them.

I ordered two uromastyx lizards. I was assured that a professional would select one female and one male for me. I was sent two males in the same box. When they arrived they had bite marks and fighting damage on their back‘s and shoulders and the yellow lizard would not eat. I took them immediately to an exotic vet because I was sent sick creatures. The yellow male died within 9 days. I have been back-and-forth with Brittany via email who keeps putting words in my mouth about how I housed them together. Which I have never said and I’m happy to provide the emails. The creature she sent me lasted nine whole days before it died and it was skinny and sickly the entire time I had it. I am one of dozens of bad reviews for this company and I wish I had read them first. Britney is backpedaling via email and basically not open to any discussion to be a good business owner. Instead she is putting words in my mouth and blaming me for something that she did wrong. All I asked is for them to replace the lizard that they sent me because it died within nine days and it cost me $99. This is going to be one of many steps I will take to honestly discredit this company. That is the right thing to do at this point. I am a highly motivated individual and I am going to do everything I can to shut this place down if at all possible.

The crickets I received were dead and they would not work with me, telling me that only 20% of a photo was dead...I promise you all of them were dead and I took a picture and sent it to them. The crickets were covered in beetles and fruitflies...which lead me to believe that there isn't any proper care for these insects. Please research and go somewhere else. Not only this, they never sent me the tracking code for the package like promised on their website. Thank goodness I had them sent to a store who calls me when live packages arrive; unfortunately, they were dead but at least I have the knowledge & confidence to know this was not me, I handled my end properly and the company had a failure to aid and comply according to their guidelines and rules.

I have order a reptile from this website thinking it was legit and trustworthy they charge me 644$ for the reptile on oct 1 week later they Charge me agian 644$ please don’t buy from them it’s bad business now I have to make calls to get my money back don’t use your bank information DoNt purchase from them they thought i wouldn’t notice the withdraw from my bank account but I have report this website to the law enforcement for fraud

I just received my hermann tortoise from you. He is not 4 to 5 inches. more like 7. Also he is missing a claw. So I'm guessing he's older then what I expected. It would be nice if you added information about how old they are when you send them. I am disappointed. But regardless, obviously he needed love. He looks dehydrated...Just letting you know! Also...Im pretty sure its a girl....not a boy as I ordered. I understand it's hard to tell until they mature more...but I'm pretty sure its a girl.... Very lethargic. I thought he was dead at first. Hopefully I can save him...very disappointed. I will not recommend this company!

They sent me an injured frog. His leg was smashed between the shipping container and the lid. The frog died. Not only they accused me if trying to get a free frog from them but they had sent me the completely wrong species. I ordered a clown tree frog and was sent a hourglass tree frog. Katherine kept insisting that it's the exact same thing. Well, it's not. Horrible people, horrible service, horrible shipping, horrible treatment of the animals. Overall, I will never order from them again.

My kids saved up there allowance to get a pet.we ordered 5 lizards.3 chinese water dragons and 2 iguanas.when they arrived as i rushed to fedex location.only to find all of the very t lethargic and eyes shut.me 2 liltle kids stayed up all nite with eye dropoers of water trying to get them something in there belly.the next morning i woke up to bot exstremely small hatchilings were found dead.the other one died an hour later.we had a funeral for them.i waited a few days and decided to get them maybe some that would live longer than 3 days.they dont want to replace them.so i spent 150 dollars for 2 sickly iguanas i dealing with now.they also are questionable i hope they live. So please do not support this online pet shop.. We do apologize you feel this way and are quite shocked that you are blaming us for your own refusal on a very common protocol followed by every company. Not only is it extremely common but you legally agreed that you read our Terms so I am not sure why it's a surprise we need these snapshots. Anyone would understand why we need these snapshots in order to proceed with a refund or a replacement. We cannot just go off of hearsay.

Ok so most of this is the complaint I just wrote to them and I will update when I get a response. I have taken out our real names and just used email screen names. Also like most people say, I would leave a zero if I could!!! Hello, my name is Ravensjoy, You haven been having an email conversation between me and my son on his email. His name is SierraWolf. The little dude we received, was a precious and adorable Jackson Chameleon and we offered him a cricket right out of the package, I am pretty sure you have heard most of this, but he jumped at it, like he hadn’t been fed in years. Well he would go 3-5 days without eating. We went all over town to find the smallest crickets, the smallest meal worms and the little fruit flies. We emailed several times and called no one answered or ever called back. I think I will just copy and paste this into a Trustpilot and yelp review. My 13yo son, whom you took money from(tech you are not supposed to make any type of contract with a minor without the parents permission and that includes sales contracts, it’s not that he didn’t have permission, but you didn’t even check)and needed your help, is now heartbroken, because the little guy died this morning. We all worked and worried over him and you said it was all normal. I went to a reg. Pet store and found an employee that has 8 different sets of chameleons and I showed her his pic and your email had said he was two weeks old she informed us that he was most likely 2days old and why we were having so many problems. You guys never taught his to eat properly. I want a refund including the shipping! UPDATE: this is the email I got back today. You’ll notice they only cover one thing. Plus he’s a 13yo boy knowing that, they needed to have a better “bedside manner” the life of an animal was at stake, send another email or tell the kid to have your mother call for better instructions. Hi Ravensjoy, We are very sorry to hear this. 🙁 Also, I do not mean to put this bluntly but what you are saying below is just honestly not true to the situation at all. We have been messaging SierraWolf consistently and we asked snapshots of his current enclosure and then he just stopped responding after we asked this. That is not on us if Sierrawolf just stopped communicating with us so I am not sure what more we could have done here. We believe that something in the enclosure was off if you were having difficulties and since this request was clearly ignored in the emails. Baby Chameleons do not have to be taught how to eat as they will just eat given the correct enclosure set up of course. Also, it appears you did not read our website. This is what it states on our website verbatim for your knowledge under Terms and Conditions: "You must be at least 18 years of age to place an order on this site. Agreeing to our terms signifies your adherence to this rule. We will not knowingly collect any information from children under 13. You must identify your age during the registration process if requested. We take the Children's Online Privacy Protection Act of 1998 (COPPA) as well as all FTC regulations very seriously, and our policies and procedures are designed to maintain strict compliance with the Rules and Regulations set forth thereunder. That being said, we do not assume any responsibility for any misrepresentations regarding the age of any user made in connection with any user’s registration for or use of this website. We reserve the right to terminate without notice the access of any user if we believe that the user has provided any false information to use when using this website. Should we determine that you provided any false information to us when using this website, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress." Thank you, Katherine Backwater Reptiles, Inc.