Backwater ReptilesReviews of backwaterreptiles.com

this place is horible THEY HAVE NO RESPECT FOR CUSTOMERS OR ANIMALS. they also write FAKE Revews!!!! do no buy from them. they have no problem abusing animals!!!!!!! THIS IS NOT MY OPINION!!!!ITS A FACT !!!!!

Worst business EVER!!! Non existent customer service and sent me a sick salamander. Died the following day and blamed me and said it got attacked or I abused it!! Was in a terrarium all by itself. And didn’t abide by their 7 day policy!!! Scammers. Trash business!!! AVOID LIKE THE PLAGUE!!!!!!!!!!!!

Terrible place stay away. Sells you something they don’t have !Then wants to replace with something else and cancels order

Backwater Reptiles sent me a sick turtle that would not eat. I bought 2 and the one arrived healthy and ate well while the other was lethargic and would not eat. I contacted them when the one turtle died several days after arrival and they blamed the death on me for not providing food for the turtle. I have raised many turtles and this has never happened. Will not use them again for ordering animals. Very disappointed!

Pathetic. Website processing times are lies.

I’m not gonna talk about the fact they sent me a sick rough skinned newt because I know that it isn’t under their care. In fact they sold me two newts one was dead on arrival and usually if that happens I move on with life because shipping small animals is stressful, but I can’t let them get away with this as oh well it happens. First never ship amphibians with heat packs that is the worst thing you can do to them, yes it may have been cold where I live but newts especially the species I bought can withstand cold weather with no stress. Heat is one of the fastest ways to kill an amphibian next to drying out and I am certain the heat killed my newt. Next these newts are one of the larger newts reaching a max length of 8 inches, now the ones I got were about 6 inches so still way to big to be crammed together in a tiny deli cup my poor newt that lived was constantly being hit with the dead body of the other newt😳. After I sent them a very respectful email wanting a refund and wanting to give them advice on shipping these animals and they told me that I don’t know what I’m talking about and basically told me off. DONT BUY FROM THESE ANIMAL ABUSERS

I ordered 3 adult stage aquatic eastern newts and received animals that were literally freshly out of the larval juvenile aquatic stage newts. Not only were these newts not in the stage I ordered them but they were sickly and emaciated and all died within 3 days of arrival. I called and messaged back water and they were so rude and condescending and stated that their "fine print" says eastern newts medium size and has nothing to do with the associated picture of what you order. They have red efts for sale which is the intermediate stage of the salamander separate from the final aquatic adult stage making it appear you could order the animal at each life stage. These people are horrible, treat their customers like trash, and have no problem selling sick and starving animals.

I prchased a red eared slider turtle. It died shortly after recieving. I emailed sales and and back and forth emails with 4 different peopke. Sent pics of the turtle while it was alive and while dead. Turtle had an eye disease and would not eat. I purchased another turtle with a discount and same thing happened. I was out approximately $140 and alot of time. My opinion is that these turtle are sick, too young, and vulnerable to be sent across the united states. Stay away from buying turtles.