Backwater ReptilesReviews of backwaterreptiles.com

I ordered a Tarantula for an out of town child who received a 1/4" spider that was barely moving and couldn't be found in the terrarium the next day. Here's my conversation with Backwater - Them -Well yes, being that the order was for a Tarantula 1/4" inch in size, they are very small. We include a slip within the box as well before they get to the container that states "Small and Fast Spiderling. Open with caution". This is marked and reviewed by multiple associates for confirmation the Tarantulas are packaged and shipped properly as well 🙂 Unfortunately, we do not cover lost or stolen animals. Me -That would have been a very excellent description to add to your online verbiage "We have some beautiful Mexican Redknee tarantulas for sale at the internet's best prices. These premier arachnids are known for having a docile temperament, attaining a fairly large size, and being one of the longest-living tarantulas in the world. This species is one of our favorites." Still Me -I could have afforded any tarantula. Instead you made me look like a dumbass, made the recipient have to go buy their own, and if get the oomph, earned a nasty online review for yourself.

So I ordered a red tegu from them and due to the cold weather, and improper packaging the tegu arrived a day late and dead.. it was packaged in a small styrofoam box with tissue paper and one small heat pack. No cup or container of any sort to keep in the heat. After back and forth emails for days, and them insisting I read their terms of agreement where it says they are extremely reasonable and willing to work with people, they finally said because I couldn't understand the terms of agreement that they didn't feel comfortable shipping me a reptile though they were the ones who had packaged the original reptile poorly, and told me that they would issue me a refund minus the shipping fee which I already paid..they had terrible customer service, and they do not stand by their terms of agreement..

Terrible service received an over night package 3 days later and only got one of my 2 turtles. DO NOT DEAL WITH THIS COMPANY UNLESS YOU WANT A HEADACHE AND ENDLESS AMOUNT OF EMAILS BACK AND FORTH TO GET NO WHERE.

I made the mistake of ordering 2 tomato frogs from Backwater reptiles. They both showed up completely dead. I read these reviews when my frogs were on the way, and I was to stubborn to not give my hopes up. If you want to be dissapointed order from Backwater reptiles. Also worst customer service in the world!!!!

I never give 1 star but I placed a order on 2 baby turtles and 1 was sick snapping turtle died then the other one doesnt want to eat ..I send them a email haven't responded yet.. HOLMSLEYTRAILGAMEFARM

If I could have left a review without giving a star I would have. Backwater reptiles is the worst place on line to buy healthy animals and they DO NOT STAND BEHIND THEIR GUARENTEE. They will keep you busy sending you emails until you get tired. I was actually getting emails from CA, but my turtles were shipped from Texas. I have my doubts that this is even an American company.

They sent me a sick frog with a bacterial infection and organ failure. She was so malnourished when she came in and completely lethargic. I can only imagine how they treat their other animals. Do not buy from them unless you want a sick animal on the brink of death.

Worst waste of time. The reps are slow and obviously dumb and completely waste your time. I heard soon after most of their animals are malnourished damn near dead