Backwater ReptilesReviews of backwaterreptiles.com

THEY ARE HORRIBLE!!! A SALES REP WAS MAKING JOKES BECUASE I INFORMED THEM THAT THE ANIMALS WERE FOR MY AUTISTIC CHILD AND THAT I NEEDED THEM SHIPPED IMMEDIATELY (AFTER A WEEK OF LIES AND GAMES). THEY THEN TOLD ME THAT THEY RAN OUT OF THE TURTLES FOR MY SON!!! SO WHILE THEY WERE MAKING JOKES AND FUN THEY SOLD OUT??!! SO I ASKED FOR A FULL REFUND AND WAS TOLD MY EMBARRASSING MESSAGES WOULDN'T BE RESPONDED TOO!! I AM NOT EMBARRASSED I AM PISSED OFF MY SON WORKED HARD MADE STRIDES TO GET THESE ANIMALS AND THIS COMPANY STILL HAS NOT REFUNDED ME NOR TRIED TO MAKE THIS RIGHT!!!

Awful, fraudulent company.

Shady people Shady business they never pick up the phone when you call them you have to leave a message paid for overnight shipping never received my frog I asked for a refund and I'm still waiting.

Like others, wish there were zero stars. Their marketing exceeds their business acumen. Got a DOA chameleon and like others have said, they blame the customer. Chameleon arrived cold despite a lame heat pack under balls of paper, the moisture towels were dry. Other's comments are identical to the run around I got rather than just replacing the dead reptile.

Took money but then never sent the product demanding a minor send in a photocopy of their ID/Driver License (not possible), a photocopy of their debit card, and social security number because of a billing/shipping address mismatch. When emailed, a couple times, that the information requested wasn't possible and an explanation why the addresses didn't match (USPS doesn't ship to our physical address so billing is at a PO Box) Blackwater Reptiles continued to ask for the same documentation. After complaining that the process and user experience was poor Britney at Blackwater Reptiles took the complaint as a "tantrum" saying we were banned in the future from purchasing anything. Don't buy from this place as they can't take any criticism and respond with further poor customer service.

Will no longer buy from backwater reptiles after a recent Instagram post condoning North West's bearded dragon having a gemstone supposedly glued to its head and held in uncomfortable positions for the camera. Did not expect this company to support this behavior.

Honestly I don’t think they even deserve a star we have tried to get ball pythons from them three times. they close too early for people to email them and every time they either cancel our order or we cancel it our self. This time our female ball didn’t even show up! I’m pissed do not trust this company they are not reliable and their customer service is horrible!!!

DO NOT ORDER FROM THEM! This company is a scammer & do not own up to their guaranteed. I purchased 2 yearling green iguanas. They were delivered to me the very next morning DEAD! I did as they requested & place them on their back & send them a picture along with the mailing label. They have made several unethical excuses not to refund run me my money back! They had the nerve to ask me if I would like another one for $44.95 for shipping.. I don't want nothing from them but my money!! Im contacting the better business bureau! I tried to allow them to make it right by not posting any reviews but im pissed off now. I repeat stay away from them