backsupportsystems.comReviews of backsupportsystems.com

Response from backsupportsystems.comJan 16, 2024

Dear Kim, We are writing to you to provide an update on the status of your order. We understand that you have not yet received your order. We are very sorry that this has happened. Once a package leaves our facilities, we no longer have control over it. The package is the responsibility of the shipping carrier. We have contacted the shipping carrier to inquire about the status of your package. We will be in touch with you as soon as possible with an update. In the meantime, you can stay up-to-date on the status of your package by following the link below: http://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZFK85390319227842: We appreciate your patience and understanding. Sincerely, Back Support Systems

Response from backsupportsystems.comNov 21, 2023

Hi Sean, Thank you for bringing this to our attention, and we sincerely apologize for any confusion regarding the free shipping offer. Upon further investigation, we acknowledge that the free shipping option was indeed reflected during the checkout process, as it should have been for orders meeting the promotion criteria. We regret any confusion caused by our oversight. To ensure your satisfaction, we will review and confirm that the appropriate adjustments were applied to your order, reflecting the free shipping discount as per our promotion terms. We also understand the frustration with the delayed response from our customer service team and will take steps to improve our communication process. If you have any additional concerns or questions, please feel free to reach out to us directly at [email protected] or you can communicate with us trough the chat directly to our website for immediate assistance. Thank you for your understanding, and we appreciate the opportunity to address this matter.

Response from backsupportsystems.comOct 18, 2023

Dear Betty, We are truly sorry to hear about your negative experience, and we want to address your concerns promptly. Customer satisfaction is of the utmost importance to us, and we take your feedback seriously. We would appreciate the opportunity to investigate the issue you've encountered and resolve it to your satisfaction. To better assist you, could you please provide more details about your order or the specific problem you've encountered? This will help us in identifying the issue and taking corrective action. Please be assured that we are committed to honesty and transparency in all our transactions. If there has been any misunderstanding or error, we will do our best to rectify it. Our goal is to ensure that every customer has a positive experience with our products and services. You can reach us at our live chat directly on the website, and we will do our best to address your concerns promptly. Once again, we apologize for any inconvenience you've experienced, and we are here to assist you in resolving this matter.