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backsupportsystems.com Reviews | Read Customer Reviews of backsupportsystems.com

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Home & Garden
Decoration & Interior
backsupportsystems.com

backsupportsystems.comReviews of backsupportsystems.com

3.287 reviews
Decoration & Interior
4035E. Guasti Rd., #307, Ontario, California

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backsupportsystems.com3.2

Reviews87 About Contact

Overall score

3.2 out of 5

Average

Average of 87 reviews

Distribution

5★45%
4★6%
3★9%
2★6%
1★34%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(760) 329-1472
backsupportsystems.com
[email protected]
4035E. Guasti Rd., #307Ontario, CA 91761

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About backsupportsystems.com

We feature an exclusive line of back support products to help improve sleep and reduce pain. We manufacture mattresses, foam rollers, wedges, ergonomic office chairs, traction units, cervical (neck) pillows, thoracic & lumbar supports, pillows, hot/cold packs, pet beds and much more.We are committed to the development of innovative, patented, healing, eco-friendly products that enhance your quality of life with a cutting edge focus on memory foam. There are many manufacturers of memory foam mattresses and bed toppers available today. We invite you to compare our quality and features to the leading brands and you will see why our customers sing our praises from the rooftops after they finally get a full night’s sleep and wake up refreshed.Whether you have back pain or neck aches and need relief; or you’re looking for the best memory foam mattress or topper available – you have come to the right place.

backsupportsystems.com (backsupportsystems.com) has 87 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Website: backsupportsystems.com
Category: Decoration & Interior
Location: Ontario, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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backsupportsystems.com reviews

Showing 30 reviews with 1 star · Clear filters

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Keoki S.
Feb 15, 2025
Not comfortable
Not comfortable, especially for the price.
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Jonis P.
Dec 24, 2024
i didnt get my delivery
i didnt get my delivery
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Grant W.
Sep 30, 2024
Poor customer service
I ordered their “The Angle” pillow to place under my knees in an attempt to alleviate some back pain I was experiencing during sleep. After some time it was clear that this product was not the solution I was looking for, thought the quality of the product itself seemed good. I reached out to their customer support department to inquire about returning the item for a refund, to which I received a copied and pasted response outlining how “pillows are considered personal care items, and therefore aren’t eligible for refunds.” I found this frustrating and pointed out to them in a follow up email that they guarantee their items in the item description, and that I would appreciate someone responding to my request. A week out, I have received no response. Very unsatisfied.
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Robert M.
Sep 20, 2024
Watch out for the insane return policy
It's a comfortable piece of foam for an exorbitant price. What really kills the deal is the 20 percent return fee plus return shipping for a large box if you don't like it. Better off to try a product from another company with a more customer friendly return policy.
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Tony B.
Sep 4, 2024
On the photos the pillow looks 10”…
On the photos the pillow looks 10” thick. In reality it was 3” thick and looked like it was used.
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CB
Sep 3, 2024
Shipping time is unacceptable
Shipping time is unacceptable. I ordered a pillow on Aug 24th. It took 5 days for BackSupportSystems to turn it over to the shipping company.on August 29th. 5 days!!!! It is now scheduled to be delivered on September 10th; 17 days after I placed the order! I would have ordered through Amazon but your product information on Amazon does not match the product specifications found on your website. For example, you have Knee-t pillows 26 inches long on your website but they are 25 inches long on Amazon. As a result, I could not trust that I would be getting the product that I wanted using Amazon. Very disappointing.
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bryon
May 19, 2024
Poor quality
Poor quality. I can’t believe you sell this and ask for a review?
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Jake
Apr 5, 2024
Covers could be better constructed
Received my back support system and zipper fell off after washing cover after same day of delivery
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