backsupportsystems.comReviews of backsupportsystems.com

It’s not hear an the tracking doesn’t work

I do not like to write bad reviews but they asked me to do so. I would not order from this company again. Although the item was listed as in stock, it took a month to arrive. During that time, I repeatedly called customer service and only reached a voicemail, with no one ever returning my calls. It wasn't until I threatened to report the company as a scam that I finally received a status update on my order. The long lead time was especially concerning given that the product was shipping from Southern California to Northern California. The product was not a good a pictured, not the quality as in the photo.

Buyer Beware! I received authorization to return my unused cold/hot packs because of them being the wrong size. They were $100 and cost $48 to return. The company contact, Jeff, told me via phone and written message that my money would be refunded. It has been 6 weeks and I still have not received a refund. The contact, Jeff, assured me that the returned products had indeed been received. I wish I could give 0 stars.

Pillow is difficult to keep in place while rolling in bed at night.

Already submitted review and you keep emailing for one. READ THE OTHER ONE.

I ordered a bed for my dog and received the wrong product. When I inspected the foam, it looked nothing like the product images on the website. They claim to use non-toxic foam that is Certipur certified, but I couldn't find them in the Certipur directory. I emailed Certipur and they said that Back Support Systems is not a registered company and shouldn't be using the Certipur logo. I asked BSS about the third-party verification claim of the safety of their foam and they told me directly they were certified through Certipur. This company is lying about the safety of their products.

I am 5'7" and the sizing chart recommended the large. I ordered it but it doesn't fit right. My legs aren't long enough so the peak of the pillow hits my calf. My legs quickly fell asleep and asked all the next day. I requested a return and they said I would be contacted by email once they reviewed my request. It has been 21 days with no response from them, even to just say my request was denied. In conclusion, I bought a $100 pillow I can't use or return from a company that doesn't care.

I made a mistake and ordered the wrong size pillow cases. I've sent two emails to the company requesting return information. I haven't received a reply. I would like a reply, even if it's that the return policy doesn't allow me to exchange them.