Sean S.
Customer service sucks PERIOD
Customer service sucks PERIOD. I told them about 2 casting agents 1 who wanted money for you to be considered, the other asking you to sign a waiver before any job is given or pay, I gave them screen shoots, amd got nothing but a blane game saying I didn't send her aka LANZ customer service enough info, and balmed me. Dont waste your money, amd if you are mic race good luck very small amount of jobs for you, and casting agents really only want to cast people in there own state or city. I even offered to fly myself out and put myself up in a hotel, just so I can get more experience and build my resume.. NOPE . GOOD LUCK. Find an agent
Response from BackstageMar 25, 2026
Hi Sean, unfortunately, I am unable to locate your conversation with Lanz. You are welcome to request to speak to a different representative if you still feel dissatisfied with one team member's response. In any case, we appreciate you taking the time to leave us this candid feedback and sharing your experience with our support team.



